Retail Stand Manager - Match day

at  Sodexo

Job Introduction
We currently have an opportunity to join our team on Match days at Nottingham Forest Football Club as Stand Kiosk Manager.
We at Nottingham Forest Football Club are seeking Retail Stand managers with experience as a leader within a team, we are looking for our Stand managers to smoothly operate within the retail area.
Our ideal candidate will be someone with previous experience within retail who can lead by example and work closely and bond with new teams on an event-by-event basis.
You will be operating a retail stand in the football ground, which holds a number of catering kiosks in the area, overseeing numerous small kiosk teams and till management.
Working on Matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.
This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.
We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Founded in 1865, Nottingham Forest have played their home games at the City Ground since 1898. The club have won two European Cups (now the UEFA Champions League), being one of six English clubs to have won the coveted trophy.
We are looking for customer focused individuals, who want to be a part of something greater.
If this is you, apply to join our team now.
Main Responsibilities

Job responsibilities

• To attend pre-match managers briefings, partaking in training required by legislation and the company.
• To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practises, with reference to responsibilities and job description of staff.
• Working in adherence with Food Allergens information and service procedures.
• Deal with customer and staff complaints effectively and efficiently.
• Actively upselling products and maximising revenue capture.
• Assist with the training and development of staff members on the day whilst adjusting staffing levels as necessary to meet the needs of business.
• Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines.
• Follow standard operating procedures to maintain quality and consistency over all units across site.
• Using proven interpersonal skills to provide a world class service to our guests.
• Planning for any problems or shortages so they are prevented before occurring.

The Ideal Candidate

• Excellent communication skills
• Able to brief a team of people
• Able to lead a large team
• Good attention to detail
• Experience within a catering environment – not key but useful
• Confident

About The Company

WE’RE EXPERIENCE MAKERS.

And go-getters, fanatic foodies, and community pillars.
At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories.
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we’re so much more.
Be part of something greater

• To attend pre-match managers briefings, partaking in training required by legislation and the company.
• To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practises, with reference to responsibilities and job description of staff.
• Working in adherence with Food Allergens information and service procedures.
• Deal with customer and staff complaints effectively and efficiently.
• Actively upselling products and maximising revenue capture.
• Assist with the training and development of staff members on the day whilst adjusting staffing levels as necessary to meet the needs of business.
• Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines.
• Follow standard operating procedures to maintain quality and consistency over all units across site.
• Using proven interpersonal skills to provide a world class service to our guests.
• Planning for any problems or shortages so they are prevented before occurring