Retail Store Manager (Full-Time)

at  Ksisters

COMPANY DESCRIPTION

About Ksisters: Founded in 2016, we curate unique & trending K-beauty, K-fashion, and K-lifestyle indie brands and products. With over 30 beauty and lifestyle brands under our belt along with our own in-house brand, Jung Beauty, we aim to be the ultimate K-Beauty destination in Singapore.

JOB DESCRIPTION

An exciting journey awaits as we open our flagship store in SG!
We seek a dedicated & conscientious Store Manager, a character that is responsible, diligent and self-motivated. The Store Manager is responsible for overseeing the daily operations of the retail store. This includes ensuring high levels of customer satisfaction, managing staff, optimising sales and maintaining inventory levels. The Store Manager is also responsible for implementing company policies & procedures, achieving sales targets, and ensuring a positive work environment.

REQUIREMENTS

• 3-5 years of experience in retail as a retail manager (Beauty retail is a plus!)
• Passionate about the retail industry & has strong leadership abilities
• Must be a good team player, self motivated, open-minded & proactive with high integrity level
• Customer-focused with strong communication and interpersonal skills
• Strong adaptability skills in a fast paced environment
• Possesses problem-solving & planning skills
• Proficient computer skills (Knowledge of e-commerce is a plus)
• Able to work shifts / weekends & public holidays (Total 44 hours per week)
• Language: Fluent in English &/or Chinese, (Korean is a bonus!)
• Able to start in September 2024

If you feel that you are the person that we are looking for, please send us an email and include the following:

• Resume
• A clear picture of yourself
• A short write-up of why you feel that you are the right fit for the role

Customer Service

• Deliver excellent customer service, cultivating a pleasant shopping experience for customers
• Identify & handle customer enquiries & feedback promptly
• Recommend creative ideas to build / develop strong regular clientele

Operations

• Oversee daily store operations & supervise a team of retail associates
• Ensure store presentation is consistent with brand image
• Ensure retail associates are well-groomed & presentable at all times during working hours
• Manage store inventory & promptly alert management of concerning stock levels
• Manage shift schedules & duty rosters

Sales

• Able to manage, drive & achieve KPI(s)
• Analyse monthly sales results to management for performance evaluation & suggest action plans
• Coordinate & execute sales plans, marketing events & promotion programs with the team

Leadership

• Drive positive team culture to ensure a healthy work environment
• Train, motivate & support retail associates to uphold company values & standards
• Monitor, coach & assist management in onboarding of new staff
• Act as a key liaison between warehouse & retail store, collaborating closely with management to ensure smooth & effective operations

Other duties

• Perform yearly appraisals for team members
• Perform any other duties that may be assigned from time to time