Retail Store Manager

at  Sodexo

Job Introduction
Sodexo Health & Care is in search of a dedicated Retail Store Manager to lead and oversee the operations of the Kitchen Works restaurant at the Wythenshawe Hospital.
This is a quality driven, customer focused role that will allow you to showcase your retail management and employee development skills. It will be your responsibility to ensure the timely and efficient preparation and service of food as well as the cleanliness and hygiene of the unit according to the Kitchen Works and client satisfaction standards.
You will have the responsibility of meeting budgets and achieving 100% compliance to meet and exceed our clients expectations.
Additionally, building and maintaining strong working relationships with the client and hospital operational teams is crucial to the success of the role.
Above all you will be an ambassador for Sodexo Health & Care and a champion of quality and service to our clients and customers.
By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth. Become a valued member of our team, where you can act with purpose in an industry that allows you to make a difference!
Sodexo Health & Care allows you to do the job you love in an industry that makes a real difference!

THE IDEAL CANDIDATE

It is essential that you have a solid operational food retail background. You will currently hold the position of retail store manager or perhaps be a supervisor looking for your first step on the managerial ladder.
You will have previous experience of leading staff and be passionate about brand standards and customer service.
You will be accustomed to working under tight deadlines and be adaptable to change. You will be quality driven and innovative when identifying new opportunities for improvement as well as having an eye for detail to ensure present targets are met.
You will also be a good communicator and possess excellent influencing skills and the ability to build strong client relationships.

• Completes and posts the staff work schedules.
• Ensure that all food is prepared with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy, or wheat allergies.
• To ensure that the Company’s accountancy, documentation, and administration procedures are carried out to the laid-down standard and that the necessary weekly returns are completed accurately and sent to the appointed office on time. This may be electronically, paper-based, or both, as instructed.
• Maintains business records as outlined in the Kitchen Works Restaurant Operations Manual. Analyses business records to increase sales. To control and monitor the financial performance of the unit and to maintain costs within pre-budgeted targets.
• Supports local and national marketing initiatives. Communicates changes in food preparation formulas, standards, etc., to staff.
• To carry out a daily service audit and perform activities detailed in the service offer manual under Key Performance Indicators to the frequency and level required.
• To implement and maintain the Statutory and Company standards of hygiene, health, and safety, and take any action as is necessary.
• To ensure all new staff are given a thorough induction into their job, the unit, and the Company. To monitor the performance of staff, carry out performance reviews and provide training and coaching as necessary, and record on the appropriate documents.
• To have special regard to the welfare of the establishment staff and to organize regular and effective staff meetings.
• To ensure the correct compilation of the payroll to the latest regulations.