Retail Store Team Leader - Claremont Quarter, WA

at  Ecco shoes

• Work for a fantastic premium brand that respects diversity & sustainability
• Great team, benefits and flexible work environment
• Paid on-the-job training, in-house programs & career development

SKILLS & EXPERIENCE:

To be successful in this role you will:

• Have previous retail management experience as a store manager or assistant store manager
• have demonstrated success in achieving KPIs and sales targets
• Have a commitment and professionalism to providing exceptional customer service as an ECCO brand ambassador
• Be a collaborator and natural people-person who thrives on building relationships
• Be motivated to lead and drive your team to succeed with a growth mindset in an exciting fast-paced work environment
• Possess persuasive communication skills and an agile leadership style
• Be someone who LOVES product knowledge and training with a willingness to learn and develop not only yourself but the team

PERKS & BENEFITS:

• Flexibility and work/life balance through rostering
• Structured coaching and training programs to develop you individually and as a leader, including an induction schedule to set you up for success, engaging product and sales training to enhance your performance, and ECCO Leadership Programs for ongoing development
• Reward and recognition programs, including a lucrative sales bonus incentive and monthly awards
• Career progression opportunities - Headquartered in Denmark, we are a family-owned company that offers local and international opportunities
• Pride in working for a globally successful, diverse & environmentally conscious employer
• ECCO provides a progressive working environment for those who are seeking a career in retail, with a culture of ownership at all levels where everyone has a voice and makes an impact.

ABOUT THE ROLE:

ECCO CLAREMONT QUARTER is looking for highly motivated and competitive Retail Team Leader with a passion to succeed. Whilst dedicated to providing a personal level of customer service, you will help your team achieve outstanding results through leadership and coaching, driving productivity, executing brand campaigns and selling shoes that practically sell themselves!

TASKS & RESPONSIBILITIES:

• Lead and coach the store team members to deliver exceptional customer service, uphold our quality brand, and achieve store objectives
• Provide input with staff scheduling and assist in recruitment activities
• Ensure Visual Merchandising plan and Mystery Shopper standards are upheld
• Oversee customer returns and inventory management
• Train the team on product, VM and sales techniques

To be successful in this role you will:

• Have previous retail management experience as a store manager or assistant store manager
• have demonstrated success in achieving KPIs and sales targets
• Have a commitment and professionalism to providing exceptional customer service as an ECCO brand ambassador
• Be a collaborator and natural people-person who thrives on building relationships
• Be motivated to lead and drive your team to succeed with a growth mindset in an exciting fast-paced work environment
• Possess persuasive communication skills and an agile leadership style
• Be someone who LOVES product knowledge and training with a willingness to learn and develop not only yourself but the tea