Retail Supervisor, Full Time, Merchandising

at  Gap

ABOUT GAP

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.
We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

ABOUT THE ROLE

As a Lead, you’re responsible for supporting our management team by performing functional tasks as assigned. You will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading process(es) and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, you’ll teach and coach your team and drive behaviors to deliver a best-in-class experience to our customers.

WHAT YOU’LL DO

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Serve as a role model to achieve priorities in store with the customer as the primary focus.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience by using all omni channel offerings.
• Take action based upon direction from the Service Leader and collaborate effectively with employees.
• Support Service Leader duties during non-peak hours.
• Build and share expertise in an assigned specialized functional area.
• Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store as needed.
• Be accountable to personal goals which contribute to overall store goals and results.