Retail Supervisor

at  Tate Museum

Reference:TC0123
Opportunity type:Permanent, Full-time
Working hours:35 hours per week
Salary:£16.66 per hour
Location:London
Closing date:03 November 2024 at midnight
Are you looking for a new challenge in a role where you can combine your love of customer engagement with your enthusiasm for art? Would you like to join a team that puts its people first? If the answer is ‘yes!’, we can’t wait to hear from you.
We are recruiting for a Retail Supervisor to work five days a week at Tate Modern and Tate Britain.

Your responsibilities:

• Support the daily running of retail operations, empowering and motivating the retail teams under the direction of the Retail Leadership Team
• Providing exceptional customer experience by building rapport, engaging with our customers and responding to their needs; leading from the front to ensure our teams are doing the same
• Maintaining a real focus of retail standards within the shops
• Empowering the wider retail teams to execute KPI targets whilst motivating and line managing your own team
• A proactive and flexible approach; in an everchanging environment you know the key to success is adaptability and a positive outlook

Our Ideal candidate:

• You have experience as a retail supervisor, line management and motivating teams
• You have experience of working with KPIs
• You have excellent communication and collaboration skills and you excel when working as part of a team
• You are passionate about providing an exceptional customer experience, you can engage with a diverse audience and use your initiative to deliver results
• You are curious. You will find time to learn about our products, visitors and processes – using your knowledge to support your team and engage customers
• You want to work in a shop that looks it’s best and you will take pride in maintaining high retail standards
• You have experience of working and cashing up a till and can confidently and accurately handle money
• You are flexible and happy to adapt to changes and help out where needed
• You share our commitment to creating a diverse and inclusive space for visitors and colleagues
• You demonstrate our values at Tate being open, bold, rigorous and kind

About the Role:

• You must be able to consistently work weekends, morning and evening shifts, as well as holidays
• We have a variety of vacancies at Tate Modern and Tate Britain, and although you will be based at one site, you will need to be flexible across London
• The role involves working delivery shifts that includes unloading, moving and unpacking stock

Who we are:

• Tate Commerce is part of Tate Enterprises Ltd. the trading arm of Tate. We operate retail activity across Tate’s four sites, encompassing publishing, product development, image library and licencing
• We strive to ensure our opportunities are open to all – you can read more about our commitment to Diversity and Inclusion here
• We offer great range of benefits including:
• Access to all our galleries and exhibitions, including staff previews
• Generous discounts in our shops and restaurants
• Access to a wide range of training
• Long service awards
• Employee Assistance Program
• Tate Benefits employee discount scheme
• Cycle to Work scheme

As a member of the Disability Confident Scheme, we interview all disabled applicants who meet the essential criteria for a job vacancy.
Our jobs are like our galleries, open to all.
Tate Commerce is a wholly owned subsidiary of Tate and covenants all profits to support Tate’s work and collection.

Your responsibilities:

• Support the daily running of retail operations, empowering and motivating the retail teams under the direction of the Retail Leadership Team
• Providing exceptional customer experience by building rapport, engaging with our customers and responding to their needs; leading from the front to ensure our teams are doing the same
• Maintaining a real focus of retail standards within the shops
• Empowering the wider retail teams to execute KPI targets whilst motivating and line managing your own team
• A proactive and flexible approach; in an everchanging environment you know the key to success is adaptability and a positive outloo

About the Role:

• You must be able to consistently work weekends, morning and evening shifts, as well as holidays
• We have a variety of vacancies at Tate Modern and Tate Britain, and although you will be based at one site, you will need to be flexible across London
• The role involves working delivery shifts that includes unloading, moving and unpacking stoc