Retail Support Manager

at  WILLOWBROOK HOSPICE

We are looking for a full-time Retail Support Manager to work 37.5 hours per week, including Saturdays to work across all of our Charity Shops.

YOU MUST HAVE PREVIOUS SUPERVISORY EXPERIENCE, RETAIL AND CASH HANDLING EXPERIENCE AND ALSO EXPERIENCE OF WORKING WITH VOLUNTEERS.

As a Willowbrook Retail Support Manager you will be responsible for generating income through the effective management of, the sale of new and donated goods, shop budget, shop expenditure and staff and volunteers.
Included in this position will be the responsibility for arranging the cost-effective, day to day shop support for the collection and delivery of goods to Willowbrook shops.

To support the day to day operation of the designated Retail location/s.
To cover the shop in the absence of the Shop Manager.
To support the other hospice retail outlets by the effective and timely distribution of income generating goods as requested.
To supervise volunteers and develop the shop to achieve set targets and to maximise the financial contribution to Willowbrook Hospice.
To utilise the logistics company Boxmove in a cost saving and production manner ensuring goods are acceptable and received to the correct sales outlet.
Be responsible for the promotion of gift aid with all donors ensuing training and use of the Gift Aid system with all volunteers.
To provide management cover at any of the hospice retail locations as required.
To recruit shop volunteers with the support of the volunteer coordinators and effectively manage volunteers utilising the team kinetic software, ensuring adequate staffing levels during advertised opening hours.
To ensure the training of new and existing volunteers to the required level is achieved and continually maintained.
To support and utilise positive social media coverage of the hospice, plus, support online sales, both in shops and with the online sales supervisors by providing goods were requested for the online sales platform.
Build positive relations with 3rd party suppliers in order to maintain these facilities in good working order
To uphold expected retail standards at all times.
To ensure that a high level of customer service is demonstrated and delivered by all staff and volunteers at all times.
To ensure compliance with all relevant legislation i.e. Health and Safety and Trading Standards whilst adhering to all Hospice policies and procedures
To maintain good relations through the local community in order to enhance the profile and good name of the hospice.
To attend and participate in Retail Supervisors meetings and training and liaise regularly with the Senior Retail coordinator.
To hold regular meetings to ensure all volunteers are full informed about their shop and the Hospice to ensure that they feel valued, informed and included.
To positively promote and sell new ideas, systems, policies and procedures to ensure a positive, can do environment.
Share best practise, ideas and team success within the retail organisation.
To ensure banking is collected from other hospice retail outlets in a safe, timely and safe manner as per Willowbrook hospice procedures.
Liaise regularly with the Shop Managers to ensure their shops receive suitable and appropriate levels of stock including housekeeping goods.
To provide guidance, support and supervision of volunteers.
To organise the sorting, pricing and attractive display of stock, operating an efficient stock rotation system.
To ensure a consistently high standard of cleanliness and display both in the sales are and non-sales area.
To proactively support the recruitment of volunteers from the local community.
To take accountability for organising effective staffing levels and duty rotas in designated location/s.
For any more information please contact Julie Currie, Head of Retail on 01744 453798.
Job Types: Full-time, Permanent
Pay: £24,336.00 per year
Work Location: In perso