Retail Team Lead

at  AVOCA

ABOUT THE ROLE

The Team Lead will be responsible for all of Avoca’s Fashion, Ladies, Menswear, Beauty, Children’s Wear, Homeware, CBK Retail Product, Dry Goods and Concessions offering in their store and Additional Retail requirements as they arise, Supporting the Retail Manager, the Senior Team Lead will lead the Retail Teams in all aspects of Sales growth, margin attainment, Income protection, stock control, cost control, customer service, training and health and safety when required in the absence of the Retail Manager. The Senior Team Lead will ensure Avoca continues to lead the market in quality, choice and variety of retail offering.
This duty sheet outlines the main duties and responsibilities required in this position. It is not an exhaustive list and is subject to the instruction of your direct line manager, or general manager, depending on the business needs.

ROLES AND RESPONSIBILITIES

Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO’s and maintaining excellent supplier relationships.
Cycle count and stock management, minus and variance reports, end of quarter/year counts etc.
TMS, future work planners, employee detail updates and maintenance.
Ensure the front line and all members of your team are fully trained, motivated and efficient in their duties
Act as a brand guardian to ensure consistency across the breadth of our offering
Drive innovation, embrace change and support the team in the delivery of new concepts
Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
Work with the Buying & Operational team to support the development of category growth plans
Work with Business Excellence team to optimize Stock, Labour, Margin Control, Sales Innovation and Cost Management
Work with our concession partners to deliver on the Avoca business requirements
Full compliance with health & safety and Food Safety requirements throughout our operations
Ad hoc duties as per business requirements Competencies
5-10 years’ experience in a high-end customer facing retail business
Highly organized with an ability to multi-task, priorities and work to tight deadlines
Must be strategic, commercial minded with a clear vision and a passion for retail
Proven track record of seeking responsibility
Excellent customer service skills - the ability to go “above and beyond”
Be a creative and innovative thinker
Attention to detail
Great problem-solving skills
Be a teamwork champion
Timekeeping - Adhere to the sick leave policy and absence policies, using correct notification methods (to a direct supervisor).
Teamwork - Working as part of a team to ensure business goals and objectives are met, and fostering teamwork.
Flexibility - The nature of the business is dependent on customer service which requires certain aspects of flexibility such as roster changes, cover on days that are short-staffed that may be in different areas of the store. Every effort shall be made to notify you of this in sufficient time beforehand.