Retention Agent

at  Nexi Group

WHY JOIN US IN 2025?

Think of the digital tools we use daily - from virtual shopping to contactless payments. They’re shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

If you join us in the role of Retention Agent , this is what you can expect from us:

• Attractive salary and an overall competitive package
• Well-structured training for the job and constant support from your manager
• Home equipment allowance
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Private health insurance
• Healthcare cost reimbursements
• Sponsored sports activities

• Voluntary pension fund (company-sponsored retirement plan or pension)Referral bonuses for recommending new team members to join the company

ABOUT YOUR FUTURE ROLE

In the Retention team we handle all our B2B customers who call us to terminate their engagement with Nets on Payment Terminals, International Acquirer Agreements. You will be a part of a successful team, where employee satisfaction, career development and winner mentality are highly prioritized. Our teams and colleagues are based in the Nordics, and this position is located in Stockholm, Sweden.
To be a great fit for this role, you have a sales profile and love to work with customers. You are known as a great listener and you are great at building customer relations. You can perform under pressure and keep focus. Your energy levels are high, persistent and you are not put down by rejections.

Your key responsibilities in this role will be:

• Outbound and Incoming calls
• Preventing exciting customers from churn to competitors
• Negotiating and delivering a good customer experience

• Attending customer queries and ensure highest customer satisfaction.Cross-sales to existing customers.

If you join us in the role of Retention Agent , this is what you can expect from us:

• Attractive salary and an overall competitive package
• Well-structured training for the job and constant support from your manager
• Home equipment allowance
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Private health insurance
• Healthcare cost reimbursements
• Sponsored sports activities
• Voluntary pension fund (company-sponsored retirement plan or pension)Referral bonuses for recommending new team members to join the compan

Qualifications needed to be successful in this role:

• Track record of high performance from retention and/or sales function.
• Strong negotiation and communicative skills.
• Quality conscious and able to deliver an exceptional customer experience.
• A wish for further career development.
• Fluent both written and verbal in Swedish language at Business Level.Written and verbal English in Basic Level at least