Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
We are looking for a Retention Marketing Executive to join our accomplished Commerce team on a Maternity cover contract. As Retention Marketing Executive, You will be an expert in your field, developing engaging campaigns across digital and print to retain new and existing customers. You will work with our content and Digital Store, and performance specialist teams to drive progress and grow an increasingly loyal customer base.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the U.K., Germany, Japan, Italy, Poland and China.

Your Impact

• Developing, planning, executing and controlling Retention Marketing Activities within key Customer Life Stages including: Lead Generation, New Name Retention, Loyalty / Existing Customer Retention, Churn Prevention & Reactivation
• Developing weekly and monthly goals within the key areas and set up campaigns to drive and improve results on an ongoing basis.
• Responsible for reporting results and driving insights and learnings to deliver new opportunities for the business or trials.
• Creating Campaigns to engage and retain customers

What You Bring

• Experience in Retention Marketing both digital and direct (DM).
• Proven success in driving profitable sales and customer development.
• Very good technical knowledge Retention Marketing Tools (e.g. Campaign Management Tools, Marketing Automation, Machine Learning)
• Strong analytical skills as well as the ability to present complex issues in a customizable way.
• Organised and have the ability to manage and deliver multiple campaigns as part of the small team.
• Working with different levels up to executive level and to work in an international environment with teams in different markets
• Strong experience in translating data insights into clear actions and having the capability to convince and engage other stakeholders

LI - Hybrid

LI - VJ1

Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, it’s so you. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate
flexible working options, our Qurated community
, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation and great benefits, employee assistance/wellbeing programmes, and much more. With friendly teams, ambitious projects and fast-moving careers, working with us - it’s so you!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
CareersQI@qvc.com
for assistance. QVC UK is a Disability Confident employer and operates a
Guaranteed Interview Scheme
. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

Please refer the Job description for details