Revenue Operations Manager

at  AfterShip

Sales
Revenue Operations Manager
Toronto, Ontario
-
22 Jul 2024
Job Description

ABOUT US

AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Etsy, Harry’s and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI. We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and so on.
Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.
At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.

QUALIFICATIONS & EXPERIENCE:

• 3+ years of experience in revenue operations within a fast-paced environment, experience in a SaaS scale-up environment preferred
• 2+ years of professional experience using HubSpot
• HubSpot certified with expertise in Sales Hub Software, Revenue Operations certification, and Marketing Software certification
• Proficiency in process optimization and scale-driven strategies
• Ability to provide strategic analysis for C-Level stakeholders
• Leads by example - demonstrates a bias toward action, results orientation, and a style conducive to teamwork and collaboration
• Advanced knowledge of sales technology tools such as: HubSpot, Google suite, Zapier, Tableau and LinkedIn Sales Navigator
• Extensive experience with Integrations, Calendar booking, Lead/ Deal routing
• Proficient in sales technology tools and integrations
• SQL knowledge and analytical capabilities; Python a plus

SOFT SKILLS:

• Entrepreneurial mindset and problem-solving abilities
• Excellent oral and written communication skills
• Self-starter with excellent organizational and prioritization skills
• Ownership mentality and proactive communication style
• Comfortable working in a small, remote team environment
• Adaptability to change and willingness to embrace challenges
  At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.

• Support the Sales, Partnerships, Customer Success, and Marketing teams with all go-to-market (GTM) operational needs
• Own the end-to-end tracking of the sales funnel and operational metrics, delivering regular insights to the business, including opportunities to improve funnel performance
• Influence and manage all HubSpot and revenue technology across Sales, Marketing, and Customer Success to scale ahead of the business’ needs, ensuring that the strategy takes into account the full client journey and experience
• Develop and implement policies and procedures to ensure data integrity and cleanliness of HubSpot and all other system data
• Triage and troubleshoot operational issues and optimize processes, infrastructure, and systems for scale
• Develop key performance metrics and dashboards that help the revenue organization focus on revenue attainment and drivers
• Enhance sales productivity by enabling the team to work smarter by simplifying processes
• Implement best practices within our tech stack to maximize their value