Revenue Operations Manager

at  Steer

Steer offers a suite of software tools for today’s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.

The Manager of Revenue Operations at Steer is responsible for driving profitable revenue growth by providing end-to-end analytics and operational insights. This role plays a key part in ensuring that Steer’s revenue-driving teams are equipped with actionable data, reports, and strategic intelligence. The Revenue Operations Manager will manage Steer’s comprehensive sales data platform, enabling the sales team to track key performance indicators (KPIs) in real time, such as call volume, talk time, conversion rates, customer retention, average contract size, lead penetration, and historical performance. Additionally, this role will proactively identify trends and generate insights that support data-driven decision-making across the business.
The role is hybrid in Waltham, MA and requires 2-3x onsite per week.