Revenue Operations Tech Stack Manager

at  FlexPay

WHO WE ARE

FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. FlexPay helps subscription businesses accelerate revenue and profit growth by recovering failed payments, which is the single largest cause of customer churn.
We’re a maturing, institution-backed Fintech SaaS, solving one of the biggest problems faced by merchants. The veteran management team of serial entrepreneurs is supported by a board filled with industry leaders. Our ambition is to redefine payments and in doing so become more than just the next great unicorn, but to become a key element of the infrastructure that makes our world’s economy hum.
We’re a dynamic, welcoming company that strives to hire the best and brightest people. If you are looking for a place to invest your passion, then keep reading!

As a RevOps Tech Stack Manager, you will be responsible for strategically designing, overseeing, and enhancing our Salesforce and RevOps technology stack to drive scalable growth and revenue generation. You will work closely with the GTM team to capture business requirements and design integrated technology solutions that align with our long-term strategic goals. You will collaborate with our channel, sales, marketing, and client success teams to provide tech stack solutions for seamless integration, automation, and efficiency across departments.

A day in the life of this position includes:

• Analyzing and translating strategic business needs into comprehensive technology solutions, including procurement, configuration, customization, and integration with other systems.
• Architecting the strategic plan for Salesforce, analyzing current configurations, planning improvements and optimizations to fit current and emerging business needs, and implementing the plan.
• Overseeing tech stack optimization and improving the integration quality between systems, ensuring alignment with strategic objectives.
• Leading the growth of the tech stack function – as FlexPay continues to scale, you will be instrumental in expanding the RevOps function, anticipating future needs, and implementing process and tech tools as needed.
• Strategizing and coordinating the rollout of new features and functionalities, including comprehensive user adoption strategies and enablement documentation.
• Creating and maintaining detailed documentation of strategic configurations, customizations, workflows, and processes within Salesforce and the tech stack.
• Implement and lead data governance within Salesforce and across interdependent platforms, ensuring data quality and accuracy through strategic processes (e.g., defining data models, validation rules, data monitoring tools, dashboards).
• Develop and own the Salesforce data dictionary with strategic definitions on data sources to support the GTM team in reporting and analytics creation.
• Providing strategic guidance and best practices to end-users on utilizing Salesforce and the tech stack’s advanced features and functionalities. Assisting with tech stack related issues, c
• Mentor and assist end-users with complex issues, identify and resolve strategic problems, and collaborate with Salesforce support as needed.
• Staying current with Salesforce updates and industry best practices, proactively identifying opportunities for system optimization and ongoing strategic maintenance.