Revenue Protection Officer - FTC/Secondment

at  Greater Anglia

ARE YOU LOOKING FOR AN OPPORTUNITY?

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!
An exciting opportunity has arisen within our Revenue Protection team for a Revenue Protection Officer based at Stansted Airport. This is a 12 Month Fixed Term / Secondment role, with the potential to go permanent.

THE CLOSING DATE FOR ALL COMPLETED APPLICATIONS IS ON FRIDAY 30TH FEBRUARY 2024

Please note vacancies can close earlier due to high influx of candidate applications

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

• Genuine … be welcoming, customer-centric and respectful
• Professional… be solution-oriented, accountable and delivering to promises
• Proactive … be progressive, innovative and decisive
• Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

THE ROLE

The key focus of this role is to carry out revenue protection duties, such as reviewing passenger tickets (on trains and at stations) and issuing Penalty Fare notices to passengers who are liable to pay a Penalty Fare.
You will be involved in conducting interviews for suspected fare evaders (within the scope of the Police and Criminal Evidence Act 1984) and carry out duties such as taking notes, prepare, and submit reports as well as attending court (where required) to give evidence.
Please note full training will be provided to ensure you are fully equipped to carry out your duties.
Shifts will be a combination of earlies, lates, weekends, and bank holidays between 05:00am and 01:00am. The role entails an average of 35 hours per week.
The suitable candidate is responsible for getting to and from their agreed booking on/off location in time to commence a scheduled shift by their own means of transport. You should be willing to work in all weather conditions and be on your feet for most of your shift.
Full uniform will be provided, to ensure that you embrace our values and brand as a business.

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

• Genuine … be welcoming, customer-centric and respectful
• Professional… be solution-oriented, accountable and delivering to promises
• Proactive … be progressive, innovative and decisive
• Inclusive … be connected in your thinking, empathetic and promote diversit