Revenue Protection Officer

at  Southeastern Railway

THE EXPERIENCE YOU’LL NEED

You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.

All you need is:

• excellent verbal and written communication skills
• experience working directly with customers, ideally where you’ve had to deal with conflicts or confrontation
• experience taking payments and handling cash
• good decision-making and calmness under pressure
• the ability to be resilient, assertive and remain professional in all situations
• the ability to use your own initiative and work well in a team
• the skills to evaluate and interpret information and make appropriate decisions.

However, we can only consider your application if you live within a 45-minute travel time of the location you’re applying for. That way, we can make sure you get a good amount of rest between shifts and your journeys to and from work are safe.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.

OTHER THINGS TO KNOW

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting the same or similar role at Southeastern, please wait six months before applying again.
  Find out more about our recruitment process and get tips to help you apply

You’ll be out and about travelling on our trains, inspecting passengers’ tickets and collecting fares from those who haven’t paid. You’ll interview suspected fare evaders, fill out forms and process related paperwork. And sometimes work on our gatelines (or ticket barriers) helping station colleagues carry out ticket checks.
Of course, you’ll often be dealing with difficult situations, as issues with tickets can be distressing for passengers.
Your home base will be one of our depots which are located at Ashford, Dartford, Faversham, London Bridge and Swanley.