Revenue Protection Supervisor

at  PrePayPower

With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.
Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.

REQUIRED SKILLS AND EXPERIENCE

• Minimum 2 years’ experience at supervisory level
• Minimum 1 Years’ experience in Collections or Revenue Protection
• Previous utilities experience particularly within the electricity or gas area would be a distinct advantage.
• Excellent communication skills with an ability to articulate complex queries to resolution.
• Strong Excel skills and good working knowledge of MS Office essential.
• Excellent numerical, analytical and creative problem-solving skills.
• Excellent verbal communication, written communication, interpersonal and presentation skills.

WHAT WE OFFER

• 45,600 OTE salary - 38,000 base salary and 20% target related bonus

Career Incentives & Benefits

• Competitive salary & bonus structure
• Pension Contribution Scheme
• PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• Annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
• Established CSR, Wellness, and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme

PrepayPower is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.
Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland’s highest-rated energy supplier.

ABOUT THE ROLE

We are looking for a target-driven Revenue Protection Supervisor to manage our newly established First Line Revenue Protection team. This role requires an individual who has the ability to work on their own initiative and develop and refine processes as the business continues to grow.
This is a critical role to the business ensuring accuracy of customer charging, handling discrepancies and facilitating repayment negotiation.
Aspects of the role will involve fraud analysis, team management and technical consumption analysis. For this reason, strong numerical and excel skills combined with energy industry experience will be a distinct advantage.

ROLE AND RESPONSIBILITIES

• Coordinate the day-to-day operations of the team.
• Engaging with network operators, technicians and customers to determine the underlying cause and resolve the discrepancy.
• Escalation point for complex customer issues.
• Setup and monitoring of all team repayment plans.
• Leading continuous improvement projects for the team.
• Liaising with other departments, network operators and third parties in relation to Revenue Protection issues.
• Ensure T1 Revenue Customer queries are dealt with within SLA, resolved where applicable or moved through to the next appropriate action
• Monthly reporting to management on all revenue protection activity.
• Ensuring compliance to company procedures including all compliance and regulatory policies.
• Evaluating team performance, ensuring KPIs are met, and providing feedback.Ad hoc duties as required