Reverse Logistics Coordinator

at  Cochlear Ltd

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
The Opportunity
An opportunity exists to join our UK logistics team as a Reverse Logistics Coordinator. Reporting to the EMEA Reverse Logistics Manager, you will be a key part of our global RMA process and play a crucial role in helping Cochlear recipients across the UK hear now and always.

Your responsibilities include:

• Receiving incoming repairs
• Working closely with Customer Service Teams throughout the RMA process
• Preparing devices for shipping to the Global repair center
• Supporting the global complaints and explants process
• Preparing customs invoices for cross-border shipping
• Investigating customer queries
• Contributing to continuous systems and process improvement

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you’ll be able to demonstrate the following skills and experience:

• Demonstrates a strong background in administration in a regulated global business
• Ability to work in a team and autonomously
• Able to prioritise daily tasks
• Excellent written and verbal communication skills
• Able to work effectively in a fast moving environment
• Experience with computer systems & Microsoft Office applications
• Oracle service user experience or similar ERP system (preferred)
• Experience in composing business communications (preferred)
• Awareness of process improvement tools (preferred)

Why choose us?
For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life’s possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people’s lives. To date, we have Invested over $2billion AUD in research and development.
Cochlear Offers You:
Competitive salary
25 days holidays (plus UK Bank Holidays)
company pension
flexible working patterns and the possibility to work remotely up to 40% per week
yearly salary review
Pension scheme
Group Life Insurance
Group Income Protection
Employee Referral Bonus
Service Anniversary Reward
Cycle to work scheme
Vitality health care
Medicash cashplan
free use of gym on business park and paid exercise classes available
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.
In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

Your responsibilities include:

• Receiving incoming repairs
• Working closely with Customer Service Teams throughout the RMA process
• Preparing devices for shipping to the Global repair center
• Supporting the global complaints and explants process
• Preparing customs invoices for cross-border shipping
• Investigating customer queries
• Contributing to continuous systems and process improvemen

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you’ll be able to demonstrate the following skills and experience:

• Demonstrates a strong background in administration in a regulated global business
• Ability to work in a team and autonomously
• Able to prioritise daily tasks
• Excellent written and verbal communication skills
• Able to work effectively in a fast moving environment
• Experience with computer systems & Microsoft Office applications
• Oracle service user experience or similar ERP system (preferred)
• Experience in composing business communications (preferred)
• Awareness of process improvement tools (preferred