RevOps Deal Support Senior Specialist

at  Zendesk

Job Description

QUALIFICATIONS

• Bachelor’s degree in Business, Finance, or any equivalent field.
• Experience in Order Management particular to software or licensing
• Experience working with SMB and APAC Commercial market segments is preferred.
• Knowledge or familiar with Billing or Invoicing
• Familiarity with medium-high risk and complexity deal structures.
• Strong analytical and problem-solving abilities.
• Experience in conducting root cause analysis (RCA) for deal issues.
• Ability to effectively connect with internal and external customers.
• Willingness to work on a hybrid set up and night shift (AMER, 9PM to 6AM M-F but needs to be flexible if need support and coverage for APAC or EMEA)
  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
  Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

Please refer the Job description for details