Reward to Pay Senior Process Associate with English

at  Capgemini

SHORT DESCRIPTION

Deliver high quality, professional and proactive service to the client, within agreed SLAs.

QUALIFICATIONS

• Knowledge for workforce administration, Benefits administration, Rewards and compensation administration
• English fluency - minimum B2 level
• Experience in HR domain: at least 6 months
• Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
• Handle client communication and client Reporting
• Excellent job organization and time management skills
• Attention to details and very good analytical skills
• Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members.

• Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
• Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Provide clarification of HR policies and procedures
• Resolving errors, escalations and issues on time
• Develop process excellence in Operation activities
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Exhibit strong problem-solving and business acumen skills.