Rewards Business Analyst

at  WestJet

PLEASE NOTE:

This is a hybrid remote work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) 3 days per week. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.

EXPERIENCE AND QUALIFICATIONS:

• Post-secondary education completed in Business or Information Technology.
• 5 or more years’ experience in a similar analytical role; Airline or Loyalty Industry is considered an asset.
• Experience working hands on with Enterprise B2C Applications such as CRM, Loyalty Management Systems to identify and implement criteria and rules strongly preferred
• Knowledge of Loyalty Programs including Loyalty Management Systems, Programs, benefits, and services is an asset.
• Excellent communication, multitasking and analysis skills.
• Demonstrated ability to define path forward in uncertain or unknown scenarios.
• Experience working independently with internal and external partners to implement complex solutions.
• Proven ability to maintain progress and visibility over multiple initiatives and prioritize
• Must be detail oriented with ability to apply and communicate functional capability to business outcomes.
• Experience defining requirements and creating processes across multiple applications and integration touch points.

Do you enjoy being part of a business team to enable new features and functionality? Are you eager to figure out how we award WestJet dollars, companion vouchers or unlimited lounge benefits to WestJet Rewards members, and then use that understanding to deliver a new benefit?
WestJet is seeking a Rewards Business Analyst (Intermediate) to join our Loyalty team. This individual exhibits a high standard of excellence, enjoys challenges, is self-motivated and results driven. The incumbent must be highly motivated and enjoys working in a dynamic and agile environment.

The Rewards Business Analyst is responsible for the fulfillment and delivery of Loyalty Program WestJet Rewards benefits and services. This includes the design and build of data such as rules and products within the Loyalty Management System, while ensuring the entire solution will meet the business objectives. This role represents strategy and business objectives to ensure that processes and solutions deliver a consistent and superior experience. This role is key contributor and/or lead in all phases of initiative or solution development and implementation for Loyalty program initiatives.

• Please note: Business Analyst level and title will be determined by the selection team based on the evaluation process and the candidates requisite experience.

  Key deliverables include:

• Responsible to define requirements and processes to implement solutions with multiple integration points to deliver business initiatives. This includes working with multiple internal and external partners to ensure solution is aligned.

• Responsible for the configuration of the Loyalty Management application to enable fulfillment of program benefits, deliver promotions or new features or enhancements. This includes defining conditions, criteria, rule sets and other data.
• Where required, provide analysis of different options to define a path or recommendation.
• Provide input on initiatives impacting Loyalty services or processes to ensure service delivery standards are maintained and business objectives are met. This requires detailed understanding of processes and integration of all WestJet Rewards benefits and services.
• Responsible to identify and implement opportunities to improve delivery, experience or operational performance that positively impact member experience. net promoter score (NPS) or generate revenue.
• Responsible to guide testing and support as required for implementation of Rewards enhancements, releases, or promotions.
• Responsible to provide operational support to prevent, solve and mitigate disruptions in service or process delivery. This includes prioritization, impact assessment, resolution deployment, and communication.