RFO Readiness Program Manager

at  Apple

SUMMARY

Posted: 11 Jul 2024
Role Number:200557725
Every day, people do amazing things at Apple. Join us and you’ll do the best work of your life and make a difference in other people’s lives The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is responsible to ensure an outstanding customer experience through planning and executing end-to-end supply chain fulfilment process (from product delivery to returns) for Apple Online. We partner with Worldwide and Regional cross-functional teams to support day-to-day operations and drive online sell through; plan and implement New Product Introduction (NPI) and promotional events; publish insights on customer preferences and market trends; and play a key role to drive strategic fulfilment roadmap and programs in all Pacific countries. An opportunity exists for a self-motivated individual to join us as RFO Readiness Program Manager. The ideal candidate is a flexible, articulate, self-managed problem-solver who will work with worldwide and regional teams to ensure a timely launch for Apple Online and Store while ensuring complete confidentiality. The work that is done in this space has a direct impact on the best end-customer experience Apple can offer, as we strive to plan and execute flawlessly for every new product launch and promotion event.

DESCRIPTION

• Own and drive Apple Online and Store launch plans, including end-to-end planning, system setups, execution, reporting and post-mortem, for NPI and direct promotions - Own launch status updates and executive reporting to Regional and Worldwide senior management teams for assigned line of business and promotions - Collaborate closely with Worldwide and Regional cross-functional teams to influence, align and support launch strategy and Plan of Records, to ensure successful implement of launch requirements - Be the key point of contact to RFO management and Pacific Operations (Pac Ops) leadership during launch/promotion health reviews and drive risk mitigation under tight timelines - Review past launches and promotions to identify key wins and opportunities for process improvements - Document and implement new processes effectively through change management and cross-functional collaboration - Lead or participate in cross-functional initiatives including business requirements definition, User Acceptance Testing (UAT) as required in order to implement new, improved systems/processes capabilities that have impact to peak event planning/execution

• Minimum 6-9 years of experience in program, project management and/or business analytics with proven track record of successful implementation of mid to large scale projects

• Excellent interpersonal and stakeholder management skills in a fast-paced matrix organization
• Critical thinker with a strong sense of urgency to resolve issues
• Agile in ambiguity, with an ability to persevere and adapt under pressure
• Meticulous with great attention to detail
• Good analytical skills, with ability to translate complex findings and analysis to a business audience and executive level

PREFERRED QUALIFICATIONS

• Strong communication and presentation skills, with the ability to tailor presentation style to different levels of an organization
• Strategic problem solver with demonstrated ability to make and implement process improvement recommendations
• Experience and knowledge of multiple disciplines within supply chain operations (order fulfilment, supply/demand planning, logistics, etc,) and product management (localization, new product launches, etc) is a plus

Please refer the Job description for details