Right Care Advisor

at  MSI Reproductive Choices UK

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients’ reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients’ needs and experiences every step of the way.

• Contract Type: Permanent, hybrid

⌚ Hours: 37.5 hours per week

• Salary: £22,781 - £25,059.10

This is a hybrid role where the successful candidate will be expected to be onsite for up to 12 weeks whilst training. There is an expectation that you will work from home and come into the office once a week as a minimum as agreed in advance. Once passed probation you will be required to work in the Bristol office once a fortnight as a minimum.
What is a Right Care Advisor?
As a Right Care Advisor, you will obtain relevant medical history from patients, General Practitioners, and Hospitals, ensuring patient consent and compliance with Pre-Existing Conditions guidelines. You will handle clinical referrals for patients considering Termination of Pregnancy and Vasectomy procedures, collaborating with internal stakeholders. Additionally, you will inform patients with contraindications of alternative pathways and arrange necessary appointments or referrals.
You will maintain and update patient records, report daily progress, and escalate any service level concerns to the Team Manager. Efficient triaging of cases with health or safeguarding complexities is essential, as is supporting the team with telephone consultations or administrative tasks as needed. Regular reporting of patient referral outcomes to the Operational Management Team will also be part of your role.
Previous healthcare experience is not a requisite for this role.
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you’re considered for this role?
Please note, if you do not upload a CV or Resume, your application will not be considered

Please refer the Job description for details