Risk Adviser, Insurable Risk Advisory

at  Victorian Managed Insurance Authority

Job Title: Risk Adviser, Insurable Risk Advisory, VMIA We are seeking an experienced Risk Adviser to deliver insurable risk advice to our Victorian Public Sector clients.

• Hybrid working (minimum 2 days in the office)
• Melbourne CBD close to Flinders Street station
• Ongoing role

Your role
This is an exciting opportunity to be part of a talented team and engaged risk management and insurance professionals working in the Risk, Insurance & Claims Solutions Division. Reporting to the Manager, Insurable Risk Advisory, you’ll be a key member of the Insurable Risk Advisory team and join VMIA’s purpose to support a confident, resilient Victoria through world-leading harm prevention and recovery for our clients.
Your role is to deliver insurable risk advice to the Victorian Public Sector clients, so that they’re making informed risk transfer decisions. You’ll ensure that clients have optimal risk transfer arrangements and are actively working towards reducing their insurable risk exposure.
What you do

This role has a diverse set of responsibilities that are likely to evolve over time. Your key responsibilities are to:

• Develop trusted relationships through empathy and deliver strategic advisory services to clients.
• Identify new ways to connect clients to VMIA’s wealth of expertise.
• Provide relationship management support to our agency clients – facilitating teams across VMIA to develop client service plans and reporting on progress.
• Support initiatives that will contribute to the delivery of our corporate strategy and targets.
• Deliver an end-to-end insurable risk advisory service, from needs analysis to insurance placement and helping our clients reduce the likelihood and consequences of insurable events.
• Work closely with our Insurance, Claims and other VMIA teams to deliver optimal risk transfer arrangements for the Victorian government.
• Work closely with our Claims Reduction Advisory and Harm Prevention teams to identify and communicate opportunities to reduce the cost and frequency of claims.
• Provide a suite of transactional insurance services to support the ongoing maintenance of cover for clients – including enquiries, renewal, ministerial directions, machinery of government changes, new policies, endorsements, debt management and general support services.
• Apply your subject matter expertise within project teams to better understand client needs, design service prototypes and support the development of new or improved services.
• Adhere to a quality assurance process for insurable risk services.
• Actively monitor client feedback via formal and informal channels, and continually improve services.
• Be a shared service for insurable risk services across all client segments.

Who you work with

• You work across all our client segments and regularly communicate and consult with your peers in the Risk Services and Insurance Divisions to inform trends, market needs, changes, and new opportunities for clients.
• You are the lead client relationship manager for agency clients and facilitate your peers across the organisation to develop client service plans and maintain a comprehensive view of all aspects of our agency clients’ needs.
• You collaborate with other teams to design, develop, and implement key client programs and initiatives by delivering insurable risk services for system owners, community clients and at a statewide level.
• From time to time you may update the Chief Insurance Officer, reporting and presenting strategic programs or initiatives.

About you

• You have a track record of managing client relationships including the management of agreed service delivery programs and outcomes.
• You have highly developed communication, engagement and interpersonal skills and the ability to influence very senior stakeholders and negotiate mutually beneficial outcomes.
• You have a deep insurance knowledge with a risk management mindset to provide expert advice and recommend effective insurable risk solutions.
• You have successfully collaborated with professional people across multiple organisational levels and in environments undergoing constant change to achieve objectives.
• You have an appreciation of the complexities and nuances of public sector management, having operated successfully in such an environment before.

Qualifications

• You hold a tertiary qualification in Business, Commerce, Finance, Law, or relevant discipline. You also hold professional membership with a risk management, Insurance, or relevant organisation.

Benefits
There are many reasons to work at VMIA, here is how we will support you:
Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for a minimum of two days per week in a collaborative office environment, fostering connection and strengthening networks.
Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carer. And we’re breastfeeding friendly accredited.
Learning and development - You’ll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.
Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), Wellness leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.
Culture and lifestyle - People are at the heart of everything we do! On offer are an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave, assistance with transitioning through life stages such as welcoming a new baby or retirement.
Financial Support – We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.

Diversity and Inclusion

• Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.
• Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.
• We have a bold and ambitious Diversity and Inclusion Program - a consolidation of 60+ initiatives shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.
• Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.

• Develop trusted relationships through empathy and deliver strategic advisory services to clients.
• Identify new ways to connect clients to VMIA’s wealth of expertise.
• Provide relationship management support to our agency clients – facilitating teams across VMIA to develop client service plans and reporting on progress.
• Support initiatives that will contribute to the delivery of our corporate strategy and targets.
• Deliver an end-to-end insurable risk advisory service, from needs analysis to insurance placement and helping our clients reduce the likelihood and consequences of insurable events.
• Work closely with our Insurance, Claims and other VMIA teams to deliver optimal risk transfer arrangements for the Victorian government.
• Work closely with our Claims Reduction Advisory and Harm Prevention teams to identify and communicate opportunities to reduce the cost and frequency of claims.
• Provide a suite of transactional insurance services to support the ongoing maintenance of cover for clients – including enquiries, renewal, ministerial directions, machinery of government changes, new policies, endorsements, debt management and general support services.
• Apply your subject matter expertise within project teams to better understand client needs, design service prototypes and support the development of new or improved services.
• Adhere to a quality assurance process for insurable risk services.
• Actively monitor client feedback via formal and informal channels, and continually improve services.
• Be a shared service for insurable risk services across all client segments