Risk Analyst

at  TouchSuite

RISK ANALYST:

TouchSuite is at the forefront of financial technology, revolutionizing payment risk management in both eCommerce and card-present sectors. Our innovative products and services cater to the Business-to-Business market across the U.S. and Canada. Recognized eight times on Inc. Magazine’s “Inc. 500” list, we’re not just growing; we’re thriving. We’ve also been honored as the #1 Fastest Growing Company and Business of the Year by the South Florida Business Journal.

POSITION: RISK ANALYST

Are you a meticulous, analytical thinker with a knack for evaluating financial risks? We’re seeking a Risk Analyst to play a critical role in our risk mitigation strategy. This position involves reviewing merchant applications, analyzing potential risks, monitoring merchant activity and ensuring compliance with our high standards for customer satisfaction and organizational goals.

Responsibilities:

• Familiar with placing merchant accounts on ACH hold and terminating accounts, when needed.
• Review / analyze daily, weekly, monthly merchant activity for increased credit risk, transactional variations, dispute activity, and fraud patterns.
• Maintain the operating account by tracking incoming ACH rejects and resubmits
• Perform periodic reviews on all high risk and high-volume merchants.
• Educate merchants on processing guidelines and security measures.
• Communicate with merchants regarding exception activity, action plans, and long-term risk solutions.
• Research, resolve, and analyze chargeback and retrieval discrepancies to recover funds for clients.
• Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
• Create reports, summaries, presentations, and process documents to display results of account performance trends and variances with analysis for recommended adjustments to controls and analytical models.
• Make decisions on required reserve amounts and releases.
• Develop and maintain a strong familiarity with all data tools while identifying opportunities for possible risk systems enhancements.

Requirements:

• Education: Degree in Finance, Economics, Accounting, Mathematics, Business Statistics, or a similar field preferred.
• Experience: Proven track record as a Risk-assessment professional in the financial technology or payments industry.
• Knowledge: Practical understanding of Card Network rules and regulations.
• Skills: Superior proficiency in Microsoft Office, particularly Word, and Excel.
• Professional Experience: 1-3 years as a Risk Analyst or similar analytical role.
• Abilities: Strong decision-making, problem-solving aptitude, and meticulous attention to detail.

Competencies / Skills:

• Exceptional organizational, project management, and analytical skills.
• Commitment to quality, integrity, and compliance.
• Effective teamwork and leadership abilities.
• Proven problem-solving and decision-making capabilities.
• Self-motivated, detail-oriented, and able to manage multiple tasks and deadlines.

Benefits:

• Health Benefits, 401k, Employee Stock Option, Flex PTO, and more
• Beautiful, brand-new office in Boca Raton, indoor basketball court and a modernized IT environment providing you the opportunity to work with progressive technologies.
• A vibrant, entrepreneurial work environment where passion and innovation are key.

• Familiar with placing merchant accounts on ACH hold and terminating accounts, when needed.
• Review / analyze daily, weekly, monthly merchant activity for increased credit risk, transactional variations, dispute activity, and fraud patterns.
• Maintain the operating account by tracking incoming ACH rejects and resubmits
• Perform periodic reviews on all high risk and high-volume merchants.
• Educate merchants on processing guidelines and security measures.
• Communicate with merchants regarding exception activity, action plans, and long-term risk solutions.
• Research, resolve, and analyze chargeback and retrieval discrepancies to recover funds for clients.
• Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
• Create reports, summaries, presentations, and process documents to display results of account performance trends and variances with analysis for recommended adjustments to controls and analytical models.
• Make decisions on required reserve amounts and releases.
• Develop and maintain a strong familiarity with all data tools while identifying opportunities for possible risk systems enhancements