Risk Consulting Research Supervisor

at  Chubb

The role of the Risk Consulting Research Supervisor is to manage the research team’s day-to-day production inclusive of quality, timeliness, and volume. The position works closely with all areas of Risk Consulting including field and home office staff to ensure the smooth flow of inspection work and serves as a liaison with Underwriting and Operations staff for workflow and escalation issues pertaining to inspection ordering.

Key Responsibilities :

• Supervise a team of 5 employees.
• Support day to day operations of the team.
• Daily work distribution - Prioritize work based on received date & inspection sub-type to ensure timeliness goals are met. Results are shared with Senior Leadership each month.
• Monitor daily productivity.
• Escalate any import or system issues to the appropriate resource.
• Monitor team group chat to answer workflow related questions.
• Collaborate with automation team to implement, maintain, and address concerns with BOT technology.
• Collaborate with Chubb PRS managers to ensure proper flow of inspections.
• Escalate issues with incorrectly ordered requests.
• Escalate concerns with requests that do not follow published workflows.
• Conduct monthly audits.
• Work with manager to address audit concerns and trends.
• Responsible for maintaining team SharePoint page for knowledge management.
• Ensure all workflows are up to date and posted in a timely manner.
• Review time sheets for non-exempt employees.
• Approve or decline PTO.
• Maintain PTO days on Chubb Risk Consulting shared calendar.
• Work with manager to support inspection related Chubb PRS & Risk Consulting initiatives.

Competencies & Skills Required :

• Is detail oriented and able to navigate multiple Chubb systems.
• Disciplined, organized and self-motivated.
• Strong time management skills.
• Ability to set priorities and manage multiple tasks.
• Strong analytical skills and ability to complete tasks with efficiency and accuracy.
• Accepts accountability and practices good judgment.
• Demonstrates the ability to work both independently and in a group environment.
• Proactive decision maker
• Strong communication skills – ability to influence change.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment

• Supervise a team of 5 employees.
• Support day to day operations of the team.
• Daily work distribution - Prioritize work based on received date & inspection sub-type to ensure timeliness goals are met. Results are shared with Senior Leadership each month.
• Monitor daily productivity.
• Escalate any import or system issues to the appropriate resource.
• Monitor team group chat to answer workflow related questions.
• Collaborate with automation team to implement, maintain, and address concerns with BOT technology.
• Collaborate with Chubb PRS managers to ensure proper flow of inspections.
• Escalate issues with incorrectly ordered requests.
• Escalate concerns with requests that do not follow published workflows.
• Conduct monthly audits.
• Work with manager to address audit concerns and trends.
• Responsible for maintaining team SharePoint page for knowledge management.
• Ensure all workflows are up to date and posted in a timely manner.
• Review time sheets for non-exempt employees.
• Approve or decline PTO.
• Maintain PTO days on Chubb Risk Consulting shared calendar.
• Work with manager to support inspection related Chubb PRS & Risk Consulting initiatives