Risk & Control Analyst

at  ADIB Abu Dhabi Islamic Bank

PREVIOUS EXPERIENCE REQUIRED (IF ANY):

• 5+ years of experience working in contact center, customer service, and problem-solving role.
• Knowledge in banking laws, policies, procedures and practices.
• Banking experience in operational risk management.
• Previous experience of MIS, reporting and analysis role is an advantage.
• Bachelor’s degree holder in Banking, Finance or related field.
  Job ID 300002262465637

ROLE PURPOSE:

• Primarily focusing on updating of Risk assessments and KRIs for Customer experience group.
• Maintaining records for all Risk assessments and monthly KRIs and providing reports to line manager.
• Working with units within the group to keep their SOPs up to date.

RESPONSIBILITIES:

Group SOPs are up to date and

• up with teams for completion.
• Group’s Operation Risk and KRIs are submitted on time
• Updating of duplicate complaints data for quality team review.
• Review and updating of Reversal/Replacement MIS, ensuring cases are checked where reversals or replacement is requested.
• Designing, implementing inter/intra departmental process / SLAs to enable high level of service to customers through enhanced staff performance with a well-balanced view on controls and efficiencies.
• Prepare and support line manager in preparation of analytical periodic reports.
• Constant review of processes, risks and controls. Recommend changes/ updates for effective group operational risk management.
• Be a focal point for any system change testing for the unit.

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:

• Experience in Contact Center. Customer Service, or complaints environment.
• Understanding of Risk & Controls framework.
• Excellent inter-personal and communications skills with good language command.
• Excellent analytical and detailed root cause analysis skills.
• MS office knowledge includes statistical and analysis.
• High level of reporting, presentation and PC skills.