RMR Winter - Snow School - Front Desk Supervisor

at  Revelstoke Mountain Resort

Proud to be 100% Canadian-owned, Northland Properties’ are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Winter Seasonal Sales Desk Supervisor
About Us
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Summary
Revelstoke Snow School seeks to recruit and retain experienced, attentive and enthusiastic employees to represent the Snow School as our first point of contact with guests booking lessons. The Snow School Sales Desk Supervisor manages all aspects of the snow school sales desk operations, including, sales desk agents’ supervision and scheduling, manage lesson reservations, on-line bookings, guests’ follow-ups, instructor assignments, instructor commissions, school group bookings, and support the Director with various administrative duties. They are also expected to market the products, services, programs, benefits and qualities of Revelstoke Mountain Resort and Selkirk Tangiers Heli Skiing to our guests.

Essential Job Functions

• Training. supervision and scheduling of sales desk agents.
• Manage on-line bookings
• Promote and book Snow School product sales
• Assist with assigning lessons to instructors
• Instructor commissions administration
• Supervise and complete daily cash outs and reconciliations
• Assist Accounting with transactions troubleshooting.
• Assist with School Group bookings and communication
• Regular communication with Guests, in person, on the phone and via emails.
• Assist Director with various administrative duties, including reports, payroll, etc…
• Assist other departments when requested
• Other duties as required

Required Qualifications and Abilities

• Two season experience in a ski industry, sales or guest relations position
• Excellent communication, customer service, and sales skills
• Impeccable attention to detail and excellent organization skills
• Cash handling experience
• MS Office, email management and scheduling/database software experience
• RTP experience is an asset
• Ability to operate independently and integrate within a large team
• Demonstrated organization and detail focused skills
• Fluency in English, second languages are an asset

Compensation and Benefits

• 24.00/ hr
• Free Season pass
• Discounted lift tickets for friends and family
• Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
• Free or discounted lift tickets at many other resorts
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors

Disclaimer
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Please refer the Job description for details