RO (Reseller Operations) Delivery Specialist

at  Apple

SUMMARY

Posted: 11 Sep 2024
Weekly Hours: 39
Role Number:200566601
This is a place where extraordinary people gather to do their best work! At Apple, we craft products and experiences people once couldn’t have envisioned, and now can’t imagine living without. We believe that collaboration is one of our key strengths, and every day we will connect you with your peers and colleagues, at one of the most diverse and inclusive companies in the world. If you’re excited by the idea of making a real impact, a career with Apple might be your dream job. Our team leads and owns operational relationships with Apple Resellers across EMEIA. You will contribute to our continued success, and be a key player within the function. You will develop phenomenal relationships and be disciplined with strong analytical and influencing skills. You will have exceptional communication and account management skills, and use these skills to deliver incredible products and experiences to our customers, in collaboration with our Reseller partners. If you love leading and influencing complex business relationships, then this could be your ideal job, and we’d love to hear from you.

DESCRIPTION

• Understand the Reseller partners’ supply chain model & market dynamics - Prompt resolution of delivery & logistical issues encountered by partners or cross-functional teams - Hold regular reviews with partners, Sales and Reseller Operations account managers (CSAMs) - Build and maintain effective working relationships with key stakeholders - Represent the voice of the customer in cross functional interactions especially with Logistics and logistic carriers - Utilise reporting to identify trends and address pro-actively - Drive increased Reseller and logistic carrier self-service - Work on own initiative, to capture and disseminate information needed to make decisions and drive the business - Ensure adherence of key Resellers’ contractual requirements

• Good prioritization & time management skills

• Meticulous attention to detail & ability to drive flawless execution to tight deadlines
• Excellent social, influencing, commercial & organisational skills
• Meticulous attention to detail & ability to drive precise execution
• Practical & focused approach to problem solving and process improvement

• Ability to change the thinking of, or gain acceptance of, others in sensitive situationsAbility to build effective and influential relationships in a cross-functional team environment

PREFERRED QUALIFICATIONS

• Relevant operations experience
• Strong analytical capabilities to evaluate, analyse and present data to a broad audience, coupled with good business savvy
• Solution oriented analytical planning skills
• Strong work ethic, perseverance and flexibility
• Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount - both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products.
• Apple benefits programs vary by country and are subject to eligibility requirements.
• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.

Please refer the Job description for details