Road Freight Operations Coordinator

at  Hellmann Worldwide Logis

For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible. For the better. Together.
Our Hellmann Promise is to collectively shape our culture through our mission, values, and leadership principles.
If this resonates with your career aspirations, come and help us shape our sustainable impact, job details below!
The Road Freight Operations Coordinator is the primary customer and vendor contact for all operational inquiries. He/She coordinates domestic product shipments ensuring that service commitments are achieved in accordance with standard service, client requirements and company objectives. Communicates effectively and professionally with customers, vendors, internal stakeholders and government agencies.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• Associate’s Degree (A.A.) or equivalent combination of education and work experience will be considered in lieu of educational requirement
• High School Diploma or GED
• Two years of experience in the industry preferred
• Completion of any industry related course is an asset

KNOWLEDGE, SKILLS & ATTRIBUTES

• Organizational skills
• Time management and prioritization
• Customer-focused
• Adaptable / flexible to high-pressured environment
• Interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient written and verbal skills communication skills in English
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures domestic product operations are compliant with internal HWL policies and applicable regulatory agencies.
• Coordinates road freight operation effectively from quoting through invoicing: A - Z
• Receives rate requests, interprets tariffs and provides clear, professionally formatted quotations
• Inputs data, files and processes documentation in accordance with various standard operating procedures (SOPs) and system requirements
• Checks clients’ credit status prior to arranging transportation
• Works in close collaboration with other Hellmann products, Air Import/Export, Sea Import/Export, Contract Logistics, and Sales teams as needed
• Treats Hellmann colleagues as internal customers with the same care, respect and service priority as external customers
• Provides professional, timely and courteous customer service to all vendors, shippers and agents in order to facilitate the required objectives and provide customers with daily updates
• Provides pro-active information to customers in cases of service variance with a focus on viable solutions.
• Works to resolve problems with Accounts Payables and Accounts Receivables
• Ensures vendor invoicing is completed accurately and in a time frame consistent with company policy.
• Responsible for prompt escalations to Road Manager Product, Account Management and/or Sales when appropriate.
• Keeps clients informed and maintains knowledge of market trends and changes in service options.
• Ensures clients, Hellmann partners or other required parties are kept fully informed of transport arrangements and event status as requested.
• Manages product dispatch by arranging, tracking and billing efficient first mile / last mile movement for international Airfreight and Seafreight shipments as well as timely & accurately costing of file
• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.