Road Logistics Customer Care Specialist

at  KuehneNagel

Are you looking for a job where you can maintain many international contacts and are you looking for more challenge, diversity, and responsibility in your position?

YOUR SKILLS AND EXPERIENCES

• Previous experience in road freight and/or customer service is beneficial.
• Ability to handle both order management and some finance-related responsibilities.
• Strong team player with the capability to work independently.
• Excellent organizational skills, with the ability to prioritize and distinguish between main and secondary issues.
• Customer- and service-oriented mindset.
• Excellent command of both English and Dutch.

GOOD REASONS TO JOIN

Working with pleasure at Kuehne + Nagel means something different for every employee, that is why we offer an ambitious work environment in which entrepreneurship, development and progress are paramount. In addition to an excellent salary, we also offer a travel allowance and a good pension scheme. You have 24 vacation days and 3.5 atv days and you have the option to buy extra days. You start with an annual contract with the prospect of permanent employment, and you are in control of your own development through our Kuehne + Nagel Academy. Kuehne + Nagel is a great place to work and is looking for reliable employees, that is why we screen our employees at WLS and request a VOG.
About Kuehne+Nagel
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

YOUR ROLE

We are looking for a passionate Road Logistics Customer Care Specialist employee to support our Road Logistics team in Nieuw-Amsterdam. In this versatile role you are an important link between customer, outside sales and operational departments when it comes to commercial, customer service and administrative activities.

YOUR RESPONSIBILITIES

• Manage day-to-day interactions with existing customers, ensuring seamless communication and support.
• Oversee new orders, ensuring data accuracy and promptly resolving any discrepancies.
• Review and validate invoices and other essential documents to maintain accurate records.
• Coordinate customer orders with the Operational Care Centre Team, ensuring smooth execution within operational systems.
• Collaborate with internal teams to effectively manage and enhance relationships with your existing customer portfolio.
• Provide proactive advice and consultancy to ensure customer satisfaction, addressing any issues or complaints with a solution-oriented approach.
• Monitor internal data and customer KPIs, aligning them with customer expectations, and driving continuous improvement through actionable insights.
• Streamline administrative processes, ensuring they are efficient, controlled, and successful, while applying your flexibility and problem-solving skills to achieve positive outcomes.