Robotic Process Automation Support Analyst

at  Brookfield Asset Management

Location
Brookfield Place - 181 Bay Street
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 5,000 users.

Responsibilities

• Administering the day to day running of RPA processes
• Review, publish and scheduling of Bot processes
• Monitoring job queues across tenants and identifying issues that may require remediation, escalation to manager or stakeholder communication
• Access provisioning of users on the RPA platform and the Virtual Workstations.
• Establishing and maintaining cadence with our stakeholders to ensure our Bots are bringing value and any enhancements required are identified
• Analyzing and understanding existing Bot processes to facilitate the development/maintenance of our runbooks.
• Supporting workflow design for new projects as part of development team and working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly
• Design of specific workflows, apps, etc.
• Conducting unit and integration testing for Bot developed internally
• Supporting the Business during the User Acceptance Testing (UAT) and deployment phases
• Incident Management – handling the day-to-day issues pertaining to production environment
• Create, manage, and update tickets in ServiceNow
• Managing and investigating incidents logged
• Design solution for the errors, test/UAT and follow change management process to deploy tested fixes to Production environment.
• Enhancements - Design and develop enhancements for the RPA processes in Production
• Follow established ITIL change management and incident management process to deploy RPA processes in Production
• Communicating with RPA vendor on software related issues or staying updated on latest features
• Assist in the preparation of documentation, preparing best practices standards, achieve KPIs and measure to assist in the growth of the RPA Program

Qualifications and Skills

• Bachelor’s Degree in Computer Science or related fields.
• 2+ years of automation/workflow apps development experience and/or RPA Developer Certification - UiPath preferred.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Ability to work well with business unit SME’s, Business Analysts, vendors, and end users in cross- functional teams.
• Strong problem-solving skills with the ability to identify root cause of an error.
• Track record of meeting or exceeding client expectations, personal performance expectations, and achieving project goals.
• Previous experience with low-code/no-code platforms such as Microsoft PowerApps, Unqork, and similar technologies, in design, development and deployment of custom applications.
• Understanding of workflow-based logic and the ability to understand a business process from a workflow diagram and conceptualize it as an automated solution.
• The ability to work with a structured and methodical approach to workflow design based on guidance provided.
• A self-starter who delivers high quality work, can adapt to new challenges, learn new technologies and be effective as part of a high-performance team.

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.
Brookfield is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act. Should you require a Human Rights Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs

• Administering the day to day running of RPA processes
• Review, publish and scheduling of Bot processes
• Monitoring job queues across tenants and identifying issues that may require remediation, escalation to manager or stakeholder communication
• Access provisioning of users on the RPA platform and the Virtual Workstations.
• Establishing and maintaining cadence with our stakeholders to ensure our Bots are bringing value and any enhancements required are identified
• Analyzing and understanding existing Bot processes to facilitate the development/maintenance of our runbooks.
• Supporting workflow design for new projects as part of development team and working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly
• Design of specific workflows, apps, etc.
• Conducting unit and integration testing for Bot developed internally
• Supporting the Business during the User Acceptance Testing (UAT) and deployment phases
• Incident Management – handling the day-to-day issues pertaining to production environment
• Create, manage, and update tickets in ServiceNow
• Managing and investigating incidents logged
• Design solution for the errors, test/UAT and follow change management process to deploy tested fixes to Production environment.
• Enhancements - Design and develop enhancements for the RPA processes in Production
• Follow established ITIL change management and incident management process to deploy RPA processes in Production
• Communicating with RPA vendor on software related issues or staying updated on latest features
• Assist in the preparation of documentation, preparing best practices standards, achieve KPIs and measure to assist in the growth of the RPA Progra