Robotics Field Service Engineer - Bilingual/French

at  ScriptPro LLC

WHO IS SCRIPTPRO?

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.
If you love to travel, this is the career for you! We are looking for Field Service Engineers across the country who are mechanically inclined and have great customer service to troubleshoot and service our automation robots and related equipment.
Job Summary: The Field Service Engineer maintains ScriptPro’s computer-based technology and automation equipment at customer sites, nationally and worldwide. This is a road warrior, heavy travel position. You get to keep all airline/rental car travel points.
Reporting Relationship: Supervisor, Field Service
Shift: Generally, a rotating 9 days on, 5 days off schedule. Overtime is typical and paid. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.

REQUIRED QUALIFICATIONS:

• Bachelors degree in Electronics or Computer Science, or equivalent work experience is preferred
• Experience with computer systems repair and a strong mechanical aptitude
• Must be 21 years old or older
• General knowledge of IT, Windows NT/XP/7/8/10
• Must be able to lift 70+ lbs. daily, including when traveling by auto or air
• Must be available to work as needed and assigned
• Maturity and integrity are a must
• Strong organizational and customer service skills

QUALIFICATIONS REQUISES :

• Un baccalauréat en électronique ou en informatique, ou une expérience de travail équivalente, est préférable
• Expérience de la réparation de systèmes informatiques et une forte aptitude mécanique
• Doit être âgé de 21 ans ou plus
• Connaissance générale de l’informatique, Windows NT/XP/7/8/10
• Doit être capable de soulever plus de 70 lb par jour, y compris lorsque vous voyagez en voiture ou en avion
• Doit être disponible pour travailler au besoin et assigné
• La maturité et l’intégrité sont indispensables
• Solides compétences organisationnelles et de service à la clientèle

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
• Administer training and support to pharmacy staff when needed
• Diagnose customer workflow issues and optimize ScriptPro system performance
• 80% or more travel is an essential function of this job and is required (equal amounts of long-distance driving and air travel)
• Physical demands of this role require lifting up to 55lbs unassisted, and team lifting up to 120lb, push/pull up to 800lbs assisted, climb various ladder types, lifting and stacking servers, mounting monitors, computers, or status screens (including but not limited to 65 inch LCD TVs), as well as stand 6-8 hours per day
• Must be available with phone on and responsive 24/7 during scheduled shift