Robotics Service Expert
at Movu Robotics
9160 Lokeren, Oost-Vlaanderen, Belgium -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 01 Jan, 2025 | Not Specified | 05 Oct, 2024 | 3 year(s) or above | Computer Skills,Affinity,Knowledge Base,French,Service Operations,It,Product Strategy,Product Management,Software,Training,Commissioning,Teams,Travel | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
MOVU ROBOTICS
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?
Job Description
As a Product Expert you manage the knowledge base of a certain product range in order to support our technical field team in performing their service and maintenance job.
- Manage the technical data of one of our products and make it available in an accessible way for our technicians & the helpdesk/hotline: maintenance procedures, service procedures, spare parts lists,…
- Remotely support field team
- Point of contact for technical escalations from the Service team and the first line helpdesk
- Making analysis of issues in the field & determine the right prioritisation towards our Quality monitoring board.
- Take part of that Quality board & represent Service operations
- Take part of a rolling system of 24/7 support towards our teams and customers
- Support on the creation of training for the technical team
- Act as the point of contact for the latest info on the product
- Development of structure and tools how the service engineers should work
- Monitor the serviceability of the product and act as a driving force over the improvements to be implemented in next design release
- Keep close contact with the product owner, translate the product strategy into field actions and give the necessary feedback out of the field towards the product manager
- Manage the technical changes & coordinate the field actions to execute these
- Monitor the customer need for specific features and translate / prioritize these towards product management
QUALIFICATIONS
- You have a technical bachelor degree or equivalent through experience. Experience in a technical service or commissioning function of 3 years is required.
- Affinity with software is recommended
- You are hands-on
- You’re available for travel for 30% of your time worldwide
- Good knowledge of Dutch/English. French is definitely a plus.
- Computer skills: MS Office + Teams
- You are sociable, eager to learn, driven and cheerful
- Customer-friendliness and passion are second nature to you
Additional Information
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
9160 Lokeren, Belgium
