Room Division Manager

at  Mercure

Company Description
A Modern build hotel consisting of 214 superbly designed rooms where your modernity and tradition exist in perfect harmony. Situated in the South Jakarta Perimeter and is conveniently located near to the outer ring road with direct access to Lebak Bulus exit. This strategic location allow you to reach the south-ern CBD (Central Business District), Fatmawati and TB Simatupang effortless.

Job Description

• Supervising Front Office, Housekeeping and Maintenance
• Manage hotel operations to maximize profitability and to ensure superior guest experience
• Manage room inventory and pricing strategies in coordination with the revenue management team to optimize occupancy rates and revenue.
• Coordinate with the maintenance department to ensure all guest rooms and public areas are in excellent condition and any issues are promptly addressed.
• Handle guest complaints and feedback, taking immediate corrective action when necessary to resolve conflicts and prevent recurrence.
• Prepare and manage the budget for the rooms division, including forecasting and controlling expenses to meet financial objectives.
• Train, mentor, and evaluate the performance of rooms division staff, promoting a culture of high performance and continuous improvement.
• Liaise with the sales and marketing department to support promotional activities and accommodation packages that enhance guest experience and hotel revenue

QUALIFICATIONS

• Minimum degree from reputable academy / university
• Able to work well in a fast-paced environment, handling multiple tasks and deadlines, Strong leadership, interpersonal and training skill.
• Knowledge of revenue management principles
• Ability to work under pressure and handle multiple tasks simultaneously
• Flexibility and adaptability in a dynamic hospitality environment

Additional Information

• You can work in multinational environment
• Opportunity to develop your career in hospitality industry
• A Heartist Bienvenue Card – offering staff rate at our hotels.

Please refer the Job description for details