Room Supervisor (Metcalfe Hotel)

at  Gray Collection

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Taverne Gaspar, Terrasse le Perché, Terrasse William Gray, Terrasse sur l’Auberge, and Terrasse-Jardin.
Reporting to the Guest Service Manager, the Rooms Supervisor serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. Energetic and passionate about guest service, the ideal candidate has a talent for problem solving, team motivation, strong leadership, and a drive for further development in our industry.

QUALIFICATIONS

• Hospitality or Tourism degree or equivalent experience, is an asset;
• Previous hotel supervisory experience is a requirement, is an asset;
• Experience with Opera/Opera Cloud PMS, is an asset;
• Strong computer knowledge specifically with Microsoft Office;
• Effective problem-solving skills;
• Ability to work under pressure and multi-task;
• Ability to motivate, coach, develop, and lead a team;
• Ability to create a positive work environment;
• Possess high work standards & sets high standards of performance for others;
• Walking and standing are occasionally required; you must be able to exert a well-paced mobility to get to other departments in the hotel on a timely basis;
• Knowledge of the city, its tourist attractions, and major routes;
• A valid driver’s licence with a clean record (able to drive automatic and standard cars);
• Flexible schedule with availability on evenings and weekends;
• Excellent communication skills, in English and French, both oral and written.

• Act as Manager on Duty and handle and resolve any challenges or emergencies that may arise;
• Open, lead, and represent the Housekeeping Department in the absence of the Executive Housekeeper;
• Supervise the performance of the Room Attendants, Housepersons, and general cleaning and take appropriate action to correct deficiencies;
• Monitor consumption of guest and cleaning supplies, as well as linen, in ensure proper par stock at all times;
• Coordinate management of the Front Desk, Night Audit, and Valet in concert with the Rooms Director to ensure a smooth operation and the highest level of guest satisfaction and represent the Rooms Director in their absence;
• Maximize room revenue through supporting revenue-management strategies set forth by management, and maximize inventory levels during high occupancy/sold out nights;
• Seek feedback on guest satisfaction in accordance with our service standards and philosophy of employee empowerment;
• Ensure all special requirements from guests are met or exceeded;
• Interact with guests to resolve complaints as well as to build relationships with guests;
• Respond to online reviews within 72 hours window;
• Monitor all cash floats and report any discrepancies for immediate action;
• Stay current on emergency procedures, including fire and emergency procedures. Train all employees to follow these procedures and promote a safe working environment by following all hotel safety measures and health & safety standards;
• Support the Front Office Manager and Executive Housekeeper to achieve effective staff planning, hiring, scheduling and adhering to budgeted parameters;
• Support your team members
• Foster a work environment that allows employees to achieve job fulfillment and encourage career development and contribute to the development of a strong team through active involvement in daily operations and through the development of a continually evolving workforce;
• Perform other duties as needed and special projects as assigned by management;