Rooms Operations Manager

at  Marriott International Inc

Boston, MA 02111, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate27 Dec, 2024USD 76000 Annual30 Sep, 20244 year(s) or aboveCustomer Service,Ged,Restaurant Management,CourtesyNoNo
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Description:

Job Number 24167464
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Boston, 10 Avery Street, Boston, Massachusetts, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

EDUCATION AND EXPERIENCE

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

MANAGING AND MONITORING ACTIVITIES THAT AFFECT THE GUEST EXPERIENCE

  • Understands the brand’s service culture.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Strives to continually improve guest and employee satisfaction.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Verifies that all team members meet or exceed all hospitality requirements.

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:4.0Max:9.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Diploma

The guest services front desk housekeeping or related professional area

Proficient

1

Boston, MA 02111, USA