As part of this role, you’ll be responsible for:

• Carry out regular trend analysis and provision of in-depth insight for business leaders using multiple data sources such as compliance data, dashboard data, complaints and other KPIs.
• Provide insight on ‘critical to compliance’ measures for the regulated business dashboards on a monthly basis e.g. Claims & complaints drivers.
• Conduct Root Cause Analysis and proactively identify operational improvement opportunities that deliver customer satisfaction, enhanced compliance, cost reduction and revenue growth
• Share findings with 3rd Party Stakeholders & Internal Stakeholders
• Work as part of a team & look for new ways to present findings and enjoy bringing to life findings for numerous stakeholder group
• Support the Operations Manager – Vendor Management & RCA Manager in championing the ‘Voice of the Customer’ across the company to improve the service delivered
• Perform ad hoc data analysis as required
• Maintain excellent knowledge of FCA regulation and related principles
• Conduct Ad-hoc complaints analysis on areas which act as a risk to our business/ customers

You will need:

• Experience of working in a complex, fast-paced business environment
• Being able to manage multiple tasks/ projects simultaneously within short time scales
• Use of root cause analysis tools and techniques and being able to manipulate data
• Ability to effectively communicate both written and verbal and able to present recommendations to wider audience
• Advanced MS Excel and MS Office skills (pivot tables, Lookups, Macros etc)
• Eye for detail – identifying trends and non-compliance
• Self-motivated and able to work with minimal supervision
• Highly numerate
• Good customer facing skills
• Experience of statistical analysis

We know our people are the secret to our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career.
They include:
Hybrid working
Holiday allowance
Pension scheme
Access to discretionary company bonus scheme
Life Assurance
Staff discounts and offers
Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role. We’re building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.

LI-Hybrid

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