Roster Clerk - Community Care

at  McLean Care

ABOUT US:

At McLean Care, we are committed to delivering high-quality services that make a meaningful difference in people’s lives. We are currently seeking a dedicated and organised Roster Clerk to join our team on a permanent, part-time basis, with an initial commitment of 2 days per week and the potential for increased hours. This role is work-from-home (remote), offering flexibility while playing a key role in ensuring optimal service delivery within our allied health and virtual care programs.

ESSENTIAL SKILLS & EXPERIENCE:

• Excellent Microsoft Office skills and ability to organise information across different systems
• Strong negotiation skills, including listening, identifying outcomes, and maintaining relationships
• Attention to detail and ability to ensure accuracy in a volume-processing environment
• Ability to prioritise tasks, gather and analyse information, and make informed decisions
• Exceptional written and oral communication skills
• A team player with the ability to work independently in a remote environment
• Adequate home connectivity for work-related mobile technology
• Strong commitment to quality client service and McLean Care’s core values

KNOWLEDGE & EXPERIENCE:

• Understanding of rostering protocols and award entitlements
• Awareness of Work Health and Safety, Duty of Care, and Client and Staff rights
• Demonstrated experience with industry-specific software applications
• At least 2 years’ experience in an office environment, preferably in data entry
• Previous experience in rostering or workforce planning is highly desirable

QUALIFICATIONS:

• Certificate III in Business Administration or equivalent qualification or experience
• Knowledge of the community care industry is a plus

ROLE SUMMARY:

The Roster Clerk will contribute to the efficient deployment of resources across the organisation by providing vital rostering services and supporting operations to ensure high-quality service delivery to clients. This position will be integral in managing staff scheduling and adapting to client needs, with a primary focus on allied health and virtual care services.

KEY RESPONSIBILITIES:

• Manage and coordinate rosters and staff replacement, in consultation with relevant managers and care coordinators
• Act on day-to-day changes to client rosters based on client requests, ensuring Care Coordinators are informed of any issues affecting service provision
• Ensure any challenges impacting service delivery are reported to the relevant managers in a timely manner
• Promote a culture of teamwork, recognition, and mutual respect within the team
• Monitor staffing allocations against rosters to ensure accuracy and compliance with budgeted hours and award requirements
• Maintain confidentiality and adhere to privacy legislation in all matters related to client information
• Contribute to the ongoing development of services by participating in service development initiatives
• Ensure compliance with Work Health and Safety regulations, promoting a safe working environment for all staff