Route & Schedule Clerk

at  Keolis North America

SKILLS KNOWLEDGE AND EXPERIENCE

• Responds to customer inquiries and problems by providing timely and accurate information
• Refers comments, commendations and complaints to VVTA Customer Service Agents
• Provide accurate, valid and complete information by using the right methods/tools
• Ensure customer concerns are understood and clearly explain resolution to the customer
• Follow communication procedures, guidelines and policies
• Assists other departments with administrative tasks as time allows and commensurate with the level of the Route & Schedule Information Clerk • Must be able to sit, including talking for 7 hours a day
• Must be able to talk on the phone for same length of time
• Must be able to operate a computer
• Must be able to communicate effectively to customers
• Must have a High School diploma or equivalent such as GED
• Bilingual Spanish preferred
• Experience in various computer software programs and experience using Windows based applications.

KNOWLEDGE AND EXPERIENCE

• Must be over 21 years of age
• High School Diploma or equivalent
• Able to work without direct supervision
• Must be able to read, write and speak English
• Must have basic math skills
• Must be able and willing to work flexible schedule that may include nights, weekends and holidays
• Must be able to work in a union environment
• Must know the geographical area
• Computer literate (Microsoft Word and Excel)
• Knowledge of Trapeze software desired, but no required

PHYSICAL REQUIREMENTS

Physical ability to perform essential job functions includes, but is not limited to: sitting or standing for extended periods of time, effectively communicating over the telephone, finger/hand mobility to utilize keyboard, pushing/pulling, lifting (up to 30 lbs.) and ability to move throughout the office.

Please refer the Job description for details