Route Services Supervisor

at  The Tolcon Group

PurposeTo manage the route patrol services, administer the Contact Centre and Incident Management System (IMS) to ensure fullcompliance with our contractual obligations, the Company Policies and Procedures, provide accuse information to processinsurance claims, ensure a safe road for the road users, and maintain relations of the highest quality with all emergencyservices along our route.
Qualifications, skills and required competencies to meet the job outcomes
Manage a team of Patrol Drivers, Communications
Clerks and Fleet Administration Assistant
Grade 12
Any managerial certificate would be advantages
Valid Unendorsed Code 08 Drivers License
Required to drive a light motor vehicle on a daily basis in any weather condition.
At least 1-2 years related experience in a similar role
Excellent communication skills (both written and written)
Interpersonal relationship skills
Assertiveness
Knowledge of road assets
Time management
Computer literacy skills
Self-management
Strong administrative skills
Traffic management skills
The daily physical demands are those required of an office worker.
The applicant will be required to have a valid driver’s license.
Time will be spend at accident scenes and as such cannot be overly sensitive to the characteristics of an accident scene.
The successful candidate will be required to be available for standby purposes every evening and every weekend. The candidate should be willing to be Standby 24/7 on call.
The road span over an area of ±380km.
Essential duties and responsibilities
Ensure shift handover/vehicle handover report is completed.
Ensure proper patrols on the highway takes place to determine damage to the road and road furniture.
Ensure proper patrols on the highway takes place to assist stranded motorists.
Ensure proper patrols on the highway takes place to ensure a safe journey for motorists.
Respond to SOS calls and serious accidents / incidents that lead to, or may lead to closure of the N1N4 Bakwena Highway.
Ensure proper recordkeeping of all incidents and accidents takes place.
Prepare and present all relevant reports as prescribed.
Ensure shift rosters that comply with legal obligations are drawn up and adhered to.
Ensure salaries are paid timeously and correctly paid by complying with the Company Manpower Procedure.
Ensure the vehicles are maintained in such a manner that they will be safe to use and will portray a positive Company image and that of our client.
Ensure that the Patrol Drivers’ attire and uniforms portray a positive Company image and that of our client.
Ensure subordinate staff is motivated by ensuring job enrichment, training, development and proper internal communication takes place.
Ensure that subordinate staff is issued with all the relevant equipment and maintain the equipment in accordance with Company Policies and Procedures.
Ensure compliance with health, safety and security at work.
Ensure disciplined subordinate staff by following the Company Disciplinary Procedure and Code of Conduct.
Ensure excellent relations with the road users and emergency services staff are available at all times.
Take responsibility for the performance of the call centre and the quality of service provided to all the departments receiving a service from the call centre staff.
Coordinate call centre staff functions and workload to ensure that the route patrol support functions, public queries (e-tag and general) and complaints are dealt with professionally and to the satisfaction of the Operations Manager.
This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list. By applying for this position, you consent in terms of the Protection of Personal Information Act (PoPI) to your personal information being obtained; utilised and stored by the Company through inter alia, reference checks, credit checks and trace reports
N.B! Interested candidates, who qualify, should apply but this does not entitle them to a response.
Suitable candidates will undergo a prerequisite medical assessment as per the OHS Legislation.
Thee Company is committed to workplace transformation, as such, the Company’s Employment Equity objectives will be considered

Please refer the Job description for details