Royal Service Supervisor

at  Fairmont Chteau Lake Louise

Company Description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

WHAT IS IN IT FOR YOU:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Job Description
Assist in recruiting and initial training of Royal Service Agents.
Provide ongoing training on procedures and manage the training manual for Royal Service Agents.
Ensure that SOPs are updated and easily accessible for reference
Conduct performance appraisals and ensure productivity targets are met.
Create and maintain the Royal Service schedule.
Provide the team with a direct contact if they have questions or concerns.
Handle guest compliments and complaints to ensure exceeding guest expectations.
Foster strong working relationships with other hotel departments and external agencies.
Address the evaluation and performance management needs of Royal Service Agents.
Manage the telephone and radio communication systems, coordinating repairs with local providers.
Prepare monthly call statistic reports and communicate findings to department heads.
Keep hotel information channels up to date.
Participate in departmental communication meetings.
Respond to emergency situations involving the hotel or guests.
Flexible work hours as dictated by business levels.
Ensure guest and co-worker safety by maintaining knowledge of crisis and emergency procedures.
Assist the front office as needed.
Facilitate inter-departmental communication and cooperation to enhance guest satisfaction.
Adhere to the hotel’s environmental initiatives.
Perform additional duties as assigned.
Qualifications
A minimum of two years front office/guest services/royal service experience required
Previous supervisory experience is an asset
Well organized and excellent attention to detail
Excellent communication skills, both written and verbal; as well, good problem solving abilities
Knowledge of Property Manger/Opera, Word, Excel an asset
Management Degree or diploma in hospitality or tourism an asset
Additional Information
Visa Requirements: Applicants must be legally authorized to work in Canada.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities

Please refer the Job description for details