RP AKA Regional Support Engineer

at  GE Healthcare

JOB DESCRIPTION SUMMARY

The role reports directly to the AKA Technical Support Leader. This role is responsible to drive technical excellence for technical support focusing on developing deep technical expertise within Radio Pharmacy modality for remote and on-site service. The AKA RP Regional Support Engineer will work with the global RP modality teams, the AKA Technical Operation teams and AKA zone teams.
This role also initiatives for escalation resolution management, Improve cost to serve and cost profitability, NPI readiness . Provide Remote technical support to customers and GE Healthcare Field Engineers. Provide first response and remote solutions where possible to customers experiencing system performance issues in AKA.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
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REQUIRED QUALIFICATIONS:

• min 5-8 years exp with relevant degree
• Business, conversational and written English skills is required
• Passion and energy to improve modality technical excellence
• Technical and operational experience and knowledge for modality
• A desire to work with the global service and modality teams to share best practices across the Service regions and drive support from the modality teams.
• Leadership, inclusiveness and influencing skills in the AKA and global organization
• High vitality, enthusiasm and engagement to drive, coordinate and facilitate teams
• Good analytical skills and ability to drive projects and work activities to deliver outcomes

PREFERRED QUALIFICATIONS:

• Knowledge of GE Healthcare products and passion to learn beyond current expertise

• Plan and execute technical skill improvement programs for Field Engineer,Country Senior Engineer(CSE) for primary modality.
• Improve product reliability for Customer Satisfaction with global modality team and AKA Zone field team.Improve product reliability and Customer Satisfaction with global modality team and AKA Zone field team through remote and on-site service.
• Partner with Product teams and field teams to drive reliability improvement projects helping improve the IFR90.
• Providing Remote and on-site technical support to Customers, FSE’s, CSE’s across AKA Zone for primary modalities.
• Proactively monitor and fix technical systems issues and develop strong working relationship with customers, FSE’s, CSE’s for AKA Zone for primary modalities.
• Leading and implementing Remote Programs like Service Max, FFA & contributing knowledge and maintaining problem solution database (PSDB) for primary modalities.
• NPI Readiness planning : Tools, training, install and service readiness for modality NPI for AKA Zone for primary modalities.
• Own and drive GEHC escalation process (CSO), working closely with AKA teams – Apps,FSEs, CSEs & product. Define and support implementation of corrective action plans to resolve customer issues in a timely manner for primary modalities.
• Coordinate and lead escalation with global cross functional team to resolve issue for AKA Zone for primary modalities.
• Coaching and training for AKA FSE’s and CSE’s to ensure that their technical skills/competency are up to date and meet the needs of the business by delivering DL productivity for primary modalities.
• Conduct product training to improve AKA FE and CSE skill for primary modalities.