RPS PPA with outpatients

at  Nottingham University Hospitals NHS Trust

Working as part of the Retroperitoneal Sarcoma Service team the role will involve providing high quality admin and clerical support to patients on a cancer pathway. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service. The role/duties of the post are outlined below. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values & behaviours
Attending the RPS MDT weekly meetings
Typing letters using Winscribe
Using NUH hospital systems i.e. Careflow, Notis & Nuclearsarc
Book clinic appointments and reschedule clinics when required
Contact Patient via telephone and letter to inform of appointments
Support both the CNS nurse and consultant with patient queries
Responsible for ensuring patients on the partial booking waiting list are seen in the appropriate timescales.
present a professional, polite and courteous attitude at all times
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

o Using Careflow or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the RPS Consultant, CNS nurses and management team.
Type clinic letters and correspondence to patients and other trusts using Winscribe
o Attend the weekly RPS MDT (multidisciplinary team meeting) and book any appointment, track patients having scans or biopsies in a timely manner to avoid delays.
o Support with the standard operating practice taking decision to escalate to the management team any clinic capacity issues.
o Restructure clinics due to consultant’s annual leave or study leave.
o Contact GP surgeries and other trusts to obtain additional patient information etc.
o Responds to any temporary day to day demand and capacity updates required in Medway. Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.
o Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
o Contact patients via telephone of their appointment date to prevent DNAs (did not attend)
o Contact patients to confirm TCIs (to come in dates for surgery) and update their Careflow waiting list entry.
o Booking and arranging Pre-Operative assements for patients listed for surgery.
o Support the CNS nurse with day to day administration of patients on the cancer pathway
o Support with managing patients on the partial booking follow up appointments waiting list.
o Notify and flag to the CNS nurse or management teams of any patients who fail to attend their appointment as a matter of urgency with the patient being on a cancer pathway.
o Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times.
o Liaising with external trusts who refer their patients to the Sarcoma MDTs or the RPS Service.
o Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
o To track patients receiving scans or biopsies on the trust NuclearSarc tracking system to ensure follow up appointments or DNAs are escalated as a matter of urgency.
o Support the head of service with diary management.
o Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately.
o Present a professional, polite and courteous attitude at all times on duty.
o Undertake any other duties, which may reasonably be required