RVO Support Engineer I

at  Emerson

You are a professional looking for an opportunity to expose your skills and grow? Emerson has an appealing role for you – RVO Support Engineer I
Based in Romania, Cluj-Napoca, you will be part of a global program that demonstrates virtualization technology to handle project engineering systems at multiple centers.
As a global innovator, Emerson has a deep legacy of solving the most complex challenges facing modern life. We combine advanced technologies, industry-leading expertise and a steadfast curiosity about the world around us to build balanced solutions for the crucial customers we serve.
In this role, the RVO Support Engineer I will be responsible for Tier 1 activities related to the support of the Worldwide Centralized Engineering Infrastructure in the local Cloud Hosting center and remote support of other Cloud Hosting centers. Tier 1 is the first-line support that handles basic issues and activities such as systems deployment, resolution of support requests and assisting more senior personnel.
The job implies Working from Home flexibility.

WHO YOU ARE:

You are continuously looking forward to developing and improving your professional skills. You are passionate about pursuing new technologies and anticipate future trends.

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Deployment of virtual machines in a large virtual environment;
• Networking (certifications desirable);

0-2 years of experience in:

• VMware vSphere and VCenter;
• MS Windows server OS

Knowledge of:

• VMware Operations Manager;
• Dell blade and rack systems;
• Datacenter Operations;
• ISO 27001 Information Security Management System;
• Experience using MS SharePoint and MS Teams;
• Excellent verbal and written communication skills in English

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Actively participates in a variety of activities of the daily operation, by providing Tier 1 support with assistance as required;
• Participates in the execution of low-complexity internal tasks and duties;
• Participates in the execution of low to medium-complexity fixing following documented standards;
• Participates and observes interactions and fixing with internal and external customers;
• Examples of activities:
• Deployment of systems in a virtual environment;
• Resolution of support requests in a virtual environment, including support for Emerson applications and products such as DeltaV, Syncade, Mimic and Project Data Lin;

FOR THIS ROLE, YOU WILL NEED:

• Bachelor’s degree in Information Technology, Engineering, or equivalent experience level in a related field;

0-2 years of experience in:

• VMware vSphere and VCenter;
• MS Windows server OS;

Knowledge of:

• VMware Operations Manager;
• Dell blade and rack systems;
• Datacenter Operations;
• ISO 27001 Information Security Management System;
• Experience using MS SharePoint and MS Teams;
• Excellent verbal and written communication skills in English.