SaaS Account Manager

at  VCC Live

VCC LIVE IS A FAST-GROWING TECH COMPANY PROVIDING CLOUD-BASED CONTACT CENTER SOLUTIONS AND TELECOMMUNICATION SERVICES. WITH A CONSTANTLY GROWING CLIENT BASE, WE’RE PROUD TO SERVE HUNDREDS OF COMPANIES FROM A WIDE RANGE OF INDUSTRIES. WHEN YOU WORK FOR US, YOU’LL HAVE THE OPPORTUNITY TO SHAPE THE FUTURE OF CUSTOMER COMMUNICATION. BY PROVIDING BUSINESSES WITH THE SOLUTIONS THEY NEED, YOU’LL HELP THEM OPTIMISE CUSTOMER SERVICE, BUILD STRONGER RELATIONSHIPS, AND INCREASE CUSTOMER SATISFACTION.

We are looking for a dynamic, entrepreneurial SaaS Account Manager with a strong track record of high performance. You will be responsible for growing your current book of business, preventing account issues with a proactive approach, and establishing relationships at the C suite level. You are expected to manage a portfolio of accounts and cultivate consistent growth acting as a strategic advisor to your clients.

• Grow sales and market share through existing key customers, highlighting VCC Live’s value in enhancing customer engagement.
• Identify and act on upsell and cross-sell opportunities within existing accounts to drive revenue growth.
• Build relationships within accounts to uncover new opportunities.
• Develop and execute long-term strategic account plans, ensuring sustained growth and aligning customers with VCC Live’s evolving solutions and business strategies.
• Meet with decision makers (C-Suite, Contact Center Managers, IT Leaders) to address business needs and strengthen partnerships.
• Lead business reviews with key stakeholders to ensure KPIs are met and uncover improvement areas.
• Present proposals and performance data to demonstrate value and success metrics.
• Partner with Customer Success to monitor account health and drive customer satisfaction.