SaaS Administrator

at  Optos

MINIMUM QUALIFICATIONS

• Diploma or degree (or equivalent) in IT or related subject or equivalent education gained through work experiences.
• 3+ years of experience in administering and managing Microsoft SaaS products, particularly Microsoft 365 and Azure.
• Proven track record in Microsoft 365 service architecture and engineering including cloud and hybrid implementations, identity and access management, security and compliance.
• Relevant training and/or certifications in SaaS administration.
• Deep understanding of cloud computing technologies, business drivers, and emerging computing trends.
• Ability to manage multiple projects, activities and tasks simultaneously.
• Facilitation and change management skills.
• Highly developed communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners.
• Good customer and vendor relationship skills.
• Rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
• Ability to work flexibly with the team to ensure timely delivery of service.

ROLE SUMMARY

We are currently looking for a passionate and innovative SaaS Administrator to join our IT Operations team, based in Dunfermline. This is an exciting opportunity to join a fast paced, challenging role where you will be responsible for the daily administration, maintenance, and optimisation of Optos’ SaaS environment, with a specific focus on Microsoft applications (Microsoft 365, Azure). The role will work closely with cross-functional teams to ensure seamless integration, security and efficiency across all platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Configuration and administration of Optos’ SaaS portfolio, including application configuration, security configuration, user management, and integration management.
• Monitor, report, troubleshoot and resolve SaaS application issues.
• Collaborate with IT and Security teams to maintain SaaS governance and best practice.
• Track, manage, and optimize SaaS licenses and subscriptions to ensure compliance and cost-effectiveness.
• Leverage project management workflows to plan and execute SaaS related projects.
• Collaborate with vendors to track support incidents, product updates and enterprise feature requests.
• Identify opportunities to automate and optimize workflows and processes
• Maintain comprehensive documentation of processes, policies, and best practices.