SaaS Operations Support Manager

at  Verra Mobility

WHO ARE YOU?

The ideal candidate is a solution-oriented leader with a strong background in SaaS product support and cloud technologies, particularly AWS. They have over five years of experience managing teams, leading by example, and mentoring their Application Support and DevOps teams to achieve high performance. This individual is skilled in problem-solving, with the ability to conduct root cause analysis and maintain smooth operations. They are highly organised, adaptable, and committed to continuous improvement, always looking for ways to enhance processes and implement best practices. A detail-oriented professional, they excel in managing resources, prioritising tasks, and meeting deadlines. Their excellent communication skills enable them to build strong relationships with a diverse range of stakeholders, and they are passionate about delivering exceptional customer experiences. With a bachelor’s degree in computer science or equivalent experience, they are well-equipped to lead and succeed in a dynamic environment, meeting all necessary employment prerequisites.

THE ROLE:

As an experienced Manager, SaaS Operations Support you will lead our Application Support and DevOps teams in ensuring the optimal performance of our SaaS products. This role involves overseeing day-to-day operations, maintaining our technology stack, and ensuring adherence to SLAs and KPIs. The ideal candidate will have a strong background in cloud technologies, particularly AWS, and a proven track record in team leadership, problem-solving, and continuous improvement. If you are a collaborative leader with a passion for delivering exceptional customer experiences, we invite you to join our team and contribute to making mobility safer and easier.

TO APPLY, CLICK BELOW, SUBMITTING YOUR RESUME AND A COVER LETTER DETAILING YOUR SUITABILITY FOR THE ROLE. WE LOOK FORWARD TO YOUR APPLICATION!

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others