SaaS Renewals Risk Manager

at  Splunk

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your “million data points”. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

STRUCTURED PROGRAM MANAGEMENT/EXECUTION

• Disciplined and independent in running communication cadences: maintaining awareness of all stakeholder needs and cadences, and ensuring that deliverables are updated and ready
• Continuous improvement sensibility: actively seeking ways to make communications efficient and useful across a diverse set of teams and individuals

ROLE SUMMARY

Are you an experienced Data Analyst from the SaaS domain, with proven expertise in turning quantitative and qualitative information into insights, and developing communication products that convey structured information to business users up to an executive level?
Are you methodical and programmatic and able to develop and manage regular communication cadences, combined with responsiveness to critical ad-hoc information requests?
If so, our role of SaaS Renewal Risk Manager is ideal for you.
As a member of the SaaS Renewals Risk Management team at Splunk, you will play a pivotal role in maintaining a data-driven view of Renewal Risk across our global business.
Focus will be on conducting risk analyses for our top accounts, ensuring the completeness of Risk Management Plans, and developing reporting suites that enable stakeholders to effectively assess and prioritize risks.
Leveraging critical thinking and strong data analysis skills, you will also provide insightful recommendations to optimize our SaaS business operation

WHAT YOU’LL GET TO DO

Maintains data-driven view of Renewal Risk for a minimum of 4 Quarters

Consolidates risk signals from Quantitative and Qualitative Sources, including:

• Risks identified by Customer Success and Sales, tracked in the CRM (Salesforce)
• Risks identified by Renewals Representatives, detailed in Renewal Forecast assets
• Risk Signals from Data Science developed by our Experience Strategy and Insights team.

Monitors progress on Risk Resolution

• Quantitatively, using reporting on progress/stale-dating of Risk Management Plans
• Qualitatively, reviewing quality / completeness of Risk Management Plans

Develops reporting assets for stakeholders to understand and rank risk

Supports Renewals Management to prepare and conduct:

• Renewal Readiness Inspection Cadences.
• Risk Management Inspection Cadences
• Facilitates meetings and other communication, including status reporting and meeting notes

Supports Renewals Leadership (and by extension Sales Leadership):

• Identify priority candidates for Risk Reviews
• Preparation assistance for review meetings including insights, recommendations, and visualizations

Exceptions Reporting on (Potential Unmanaged Risk)

• Significant Risk Signals from Data Science not identified / managed as risk
• Stale Dated Risk Management Plans
• Identify poorly formed risk management plans (lacking specificity, ownership, etc) and inform via renewals leadership for Sales attention

Seeks process improvements, and works directly with team members to ensure processes are updated in real-time