Sales Account Manager

at  BIDBI

Here at BIDBI, our passion is print. We print onto 100% natural bags using only environmentally friendly water based inks. Our emphasis lies in providing businesses, large and small, with printed bags that don’t cost the earth.
We believe that people are the most important part of any organisation and we are committed to making products that support the people making them. We have a growing team of eco-bag enthusiasts based in our HQ in Sheffield. Our talented team, includes skilled master printers, passionate informed account managers, highly skilled designers and a dedicated team operational professionals.
Are you the next person to join our growing team?

JOB DESCRIPTION

As one of our Sales Account Manager you will be responsible for handling new enquiries and managing existing accounts. Your role will be to build upon and retain relationships on a business to business platform. Furthermore, you will be responsible for obtaining new business by means of correspondence combining telephone contact, email and face-to-face at a variety of trade shows and networking events. You will behave professionally and have an interest in Fairtrade ethics.

ESSENTIAL SKILLS REQUIRED

• Experience working in a customer service based role.
• Passion and drive to work for an ethical organisation.
• Have excellent organisational skills to manage a large portfolio of accounts.
• Driven to explore new markets.
• Digital marketing experience.
• Ability to prioritise workload and key accounts.
• Commercially astute.

MAIN JOB DUTIES

As Sales Manager you will report directly into the Sales Team Manager and be responsible for the relationship management of existing clients. In addition, you will be responsible for building up your own client base and exploring new clients within your industry sectors.

• Managing existing accounts and ensuring the positive relationship is marinated to ensure repeat orders.
• Seeking new business by appropriate means in line with the General Data Protection Regulations (2018).
• Exploring product type and availability to best suit the customer needs.
• Working closely with the Sales Account Manager team, Merchandising, Production, Quality Control and Design & Marketing to ensure orders are fulfilled in accordance with our KPIs.

YOUR RESPONSIBILITIES

• Managing existing accounts
• Seeking new business via email and phone reach outs to relevant companies.
• Responding to enquiries by email or phone within the SLA.
• Use CRM system to produce detailed and professional quotations for customers.
• Use current price guide, freight costs to calculate accurate and competitive pricing.
• Provide samples/ visuals where required.
• Follow-ups with potential clients/ management of current opportunities to provide a status update.
• Brand awareness of client base in conjunction with key events i.e. festivals, events, seasonal changes etc.
• Deal with complaints appropriately and effectively.
• Ensuring accurate product knowledge.
• Managing customer expectations.
• Team work – ensuring you collaborate with your colleagues to manage appropriate sectors, provide cover during absence, both planned and unexpected.
• Problem Solving
• Managing KPIs
• Assessing own performance against targets.
• Liaison with Production and/or Merchandising to ensure that your clients’ needs can be met/ orders fulfilled.
• Generating new business - ensuring the growth of the account books and the business by:
• Exploring possible new markets, new clients by a variety of research, use of social media.
• Cold emailing/ calling
• Contact the appropriate person by researching role within an organisation.
• Work closely with Merchandising, Marketing and Finance to explore products available to suit potential customers.
• Trade Shows/ Events
• Attendance at appropriate trade shows.
• Arrange meetings with clients, where reasonably practicable.