Sales Account Manager

at  EXPERIAN

ABOUT US, BUT WE’LL BE BRIEF

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.
Job Description

QUALIFICATIONS

• Bachelor’s Degree or equivalent experience within automotive retail or SAAS
• 2 year of sales, account management, or customer service experience within automotive retail or SAAS
• Must be fluent in English.
• Experience within high touch outbound call center environment
• Experience solving complex customer problems with positive outcomes
• Experience establishing communication and engagement with prospects
• V-suite level servicing and contract negotiation experience
• Experience with sales or account management methodology
• Experience with sales or account management success
• Proficient with standard CRM’s like Salesforce
• Ability to travel when needed, up to 10%

ROLE SUMMARY

Experian Automotive is growing in Costa Rica! We are looking for Sales Account Managers to manage, grow, and retain our business relationships with Automotive Dealers across the United States. You will be reporting to our inside sales director and will be assigned a territory of automotive dealer or dealer group accounts and will manage, retaining, and expanding our account base.

KEY RESPONSIBILITIES:

• Manage account base comprised of franchised and independent auto dealers while providing an excellent customer experience
• Daily proactive client engagement through outbound dialing to ensure clients are using our products, obtaining value, and satisfied with our service
• Respond to dealer requests and inquiries regarding product use, contract and billing questions, customer disputes, and cancellations
• Coordinate your internal partners to ensure client requests are satisfied
• Onboard new dealers that have been sold by Experian Account Executives and resellers. Onboarding includes managing process to ensure product is implemented and provide product training to end-users
• Retain accounts by negotiating contract renewals
• Sell into assigned account base following a sales process
• Present additional Experian product offerings to help dealers meet their goals
• Maintain customer contact database and sales retention processes
• Collect and present voice of customer feedback to product team for product improvement opportunities
• Collaborate and team with peers, including internal and external partners
• Attend trade shows and offsite client meetings